Audio Visual and Events Service Lead - Assistant Vice President

Deutsche Bank - New York, NY3.9

Job ID: 3189710 Full/Part-Time: Full-time
Regular/Temporary: Regular Listed: 2019-04-16
Location: New York, United States of America

Our technology teams are responsible for the bank’s entire information technology infrastructure. They develop and maintain the software required to support the bank’s business. The teams work closely with the businesses and other infrastructure units to modernise the bank’s IT systems to reduce complexity, risk and enable business growth.

With award-winning mobile banking apps and trading systems, our technology helps Deutsche Bank deliver high-quality products to clients. We make sure that the phones and computers work and that emails are delivered – but we also develop solutions that help our people share their knowledge, expertise and passion for our business.

Deutsche Bank sees itself as a technology-driven company that can gain market share with new, cutting-edge ideas. The ambition is to be a leader in the area of digitalisation.
We are making investments into digital technology across all businesses to enhance the client experience, harness the power of data, and strengthen efficiency and controls by increasing automation. We are also collaborating with external partners such as start-ups, FinTechs, and technology specialists worldwide to discover and implement innovative solutions for our clients.

Deutsche Bank has become one of the first financial institutions to establish a professional research and development department, including capabilities such as four innovation labs and the digital factory in Frankfurt.
Join us here, and you’ll constantly be looking ahead. We’ll look to you to capitalise on new technological trends that can reshape our business and deliver value for our clients, whilst still meeting the demands of customers, regulators and the markets.

Position Overview
Job Title: Event Service Lead
Corporate Title: Assistant Vice President
Location: New York, NY

About Deutsche Bank

We are Germany’s leading bank with strong positions in Europe and significant presence in the Americas and Asia Pacific. We’re driving growth through our strong client franchise, investing heavily in digital technologies, prioritizing long-term success over short-term gains, and serving society with ambition and integrity. We serve our clients’ real economic needs in commercial and investment banking, retail banking and transaction banking, and provide ground-breaking products and services in asset and wealth management. That means a career packed with opportunities to grow and the chance to shape the future of our clients.


Deutsche Bank Premier is responsible for all technical and meeting room support services for Board and Supervisory Board and VIP activities within Deutsche Bank Group. Audio and Visual Communication services are also exclusively supported by the Deutsche Bank Premier team.

Reporting to the Global Event Lead, you will be based in Deutsche Bank’s New York campus with responsibility for live event services across the Americas region.

Key Responsibilities:
Hands-on management and oversight of set-up and operation of Multimedia and Videoconference systems for all “Tier 1” events in the region; including full room checks. On occasion this will require availability on and off-site outside of standard working hours. These include:

Supervisory Board and Executive Committee meetings on and off Deutsche Bank premises
Analyst calls
Press conferences
Senior Management briefing & Town Halls

Vendor Management:
Event staff (event managers, technicians, and administrative staff)
Adherence to SLAs
Adherence to global process and technology standards
Accuracy of invoicing
Delivery and standards of Level 2 Technical Management in designated event spaces

Stakeholder and Client Management:
General Secretariat
Employee Engagement
Regional communications contacts
CRES Client Services
All other local clients
Operational availability of dedicated local event spaces
Escalation, Incident, and Problem Management of technical and operational issues experienced during room checks, set-up, and execution of live events
Local point of escalation for Deutsche Bank Event related activity
Consumption Management – ensuring efficient vendor support model and appropriate use of resources across our client base
Reporting – ensuring that local data feeds are accurate and that the quality of manually entered data is appropriate and consistent with global standards. Additionally you will need to respond in a timely way to ad hoc requests for Management Information

You will have:
Strong leadership and people management skills
Ability to communicate and manage relationships at all levels of the organization; specifically this includes members of the Board and Supervisory board
Good written and oral English skills demonstrating a passion for quality and attention to detail as well as negotiation, and influencing skills
Proven IT Service Management [ITSM] experience gained in the Financial Services delivery environment preferably in the End User Services or live events domain
Hands-on experience of organizing and coordinating crew and equipment to support live events, ideally in a corporate environment
A good understanding of the technologies and principles involved in the setup of live events
Proven vendor management and service level management experience
Strong analysis, problem solving, and decision making skills
Capability and awareness of working in a globally diverse environment
Experience of operational risk management
Financial acumen and experience of managing delivery budgets across a service or project portfolio
Demonstrated ability to work well under pressure in a fast-paced environment and to manage complexity
Good organizational skills and the ability to prioritize work flow, demonstrating flexibility when handling multiple tasks

You will be:
Experienced in a high pressure IT role within the Financial Services industry
Qualified with a diploma / degree or equivalent industry experience in fields relating to IT Service Management or live event production
ITIL v3 qualified (Foundation level minimum; Intermediate or above preferred)

Experienced in:
IT Service Management Platforms
Knowledge Management Platforms
Basic Cisco Videoconferencing
Basic principles of touch panel operation (AMX or Crestron)
Project Management certification (PMP or Prince2) is an advantage

For candidates applying for positions in the US:
Deutsche Bank is an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the “ EEO is the Law ” poster and pay transparency statement.