Community Services Specialist

Catholic Charities Community Svcs - Phoenix, AZ

“Helping our community’s most vulnerable with solutions that permanently improve lives”

Job Summary: Provide program research, planning, communications, and reporting to improve lives through residential services at affordable housing communities. Compiles and communicates compliance and reporting functions in coordination with team members. Fosters community, volunteer and resource engagement opportunities Advocates, connects and engages affordable housing residents with supportive, medical and other services, resources and experiences while enhancing overall program operations, culture of philanthropy, and positive impacts of Catholic Charities Community Services. Work alongside residents, volunteers, donors, collaborative partners, and team members toward dignified solutions that permanently improve the lives of our communities’ most vulnerable. Schedule will require some flexibility, evenings and Saturdays.

Job Duties:
Plans, promotes, implements, measures and reports on educational, skills and health development, youth and senior activities, experiences and event planning in affordable housing communities that will positively impact resident and community engagement and well-being, and provides support as needed in working with team members and residents at other Catholic Charities’ Housing Communities. These activities must meet contractual agreements and compliance.
Fosters positive working relationships among residents, volunteers, donors, collaborative partners, and team members (i.e., gardening or senior services, faith, self-help and/or civic groups, schools, funders…). Assist with recruitment, training, orientation, support and recognition in residential services.
Maintains documentation and communications of residential affordable housing services and prepares reports as needed or requested documenting progress of services, activities, and partnerships to meet agency and regulatory compliance and requirements. Conducts regular reviews, assists in training or retraining team members, offers assistance in completion of requirement documentation. Utilize findings to improve work.
Responsible for the planning, implementation, management and reporting of the Rosewood Community Garden, Food Pantry, Senior Health and Transportation relationships, activities and resources among all appropriate stakeholders.
Schedules and manages engaging and productive meetings and activities among residents, collaborative partners, and team members, funding agencies, etc., as needed or required. Co-develop, implement and manage Resident Councils and provide oversight while encouraging and inviting all residents organize activities like support groups, skill building workshops and social events that positively impact the housing community.
Co-Develop, implement and apply findings of resident questionnaires and surveys to learn about unmet needs, opportunities for engagement, program interests, and potential ways to engage with their housing community, Catholic Charities and community partners. Provides referrals and introductions for services. Works closely with stakeholders to identify and plan resources and partnerships to deliver the highest quality of services with the lowest possible cost in accordance with deadlines and budgets.
Assists with residential services grants and partnership research and proposal ideas and drafts and submissions within the guidance and approval of the Philanthropy team.
May assist team members with resident interaction and duties or in training and reporting to ensure services are running smoothly and practices are consistent. Support staff and coordinate work duties to ensure client needs are being met by internal and external resources.
Provide a range of detail-oriented administrative and supervisory support functions including finance and budgetary, information systems integration, grievance/complaint resolution.
Welcomes new residents within two weeks of move-in, informing them of the role of the Resident Services Lead. Educates residents and assists them in accessing federal, state and community resources. Advocates for services and programs on behalf of individual residents and the residential community as a whole.
Works with team members and community partners to develop a housing and community handbook. Co-develop, maintain and make available a directory of local services.
May serve as agency representative at residential housing communities’ functions, including giving presentations as opportunities arise and are confirmed with supervisor.
Participate in and support Performance and Quality Improvement (PQI) initiatives to include attending appropriate program leadership and training meetings to ensure organization-wide involvement in PQI and the development of program performance measurements.
Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to our staff and clients. Model professional standards and ethics in accordance with agency philosophy. Participate in the process of ongoing personal and professional development.
Performs other duties as assigned.

Job Rquirements:
Education /Background: High School Diploma or GED plus 3 years’ equivalent work experience in affordable housing services, activities and resource coordination, community engagement experience, preferably in a nonprofit setting. Experience working with culturally diverse populations including children, families, seniors, the veterans and disabled community. Experience in low income communities or affordable housing communities a plus. Ability to speak Spanish is preferred. Experience in customer service industry a plus.
Job Knowledge: Must have knowledge and understanding of affordable housing, human behavior, social services approaches and techniques as well as community resources including federal and applicable state entitlement programs. Knowledge and program development experience of affordable housing, lifespan, economic, educational and social problems and opportunities related to low-income and special populations and program development. Must be a strong communicator, active listener, focused on customer satisfaction, an expert in community outreach, analytical thinker and self-starter that is sensitive to cultural differences within the agency and community. Exceptional leadership skills with an ability to supervise volunteers and interns. Proven public speaking and relationship building skills and competency. Fluent in Microsoft Office Applications (Word & Outlook).
Working Conditions/Physical Demands: Must be able to stoop, bend, squat, sit on floor and ambulate over uneven floor surfaces including stairs and steps. Must be able to visually and auditory interact with clients and staff. Requires considerable work outside of the office and some travel within the state. Requires some evening and weekend work on occasion. May lift up to 25 pounds.

Other requirements:
Valid AZ driver’s license, reliable transportation and ability to show proof of registration/insurance.
Level One Fingerprint clearance or ability to obtain fingerprint clearance; must maintain clearance.
You must be 21 years of age or older to drive on behalf of Catholic Charities.

Great Benefits: Medical, Dental, Basic Life, Short-Term Disability, Vacation, Sick Time, 12 Paid Holidays, FSA Flexible Spending Account (FSA), 403(b), EAP and Pension Plan

We Value Diversity!