A Provider Investigator investigates reports of abuse, neglect, and exploitation of adults and children with mental illness or intellectual, developmental, and physical disabilities. Investigations occur in a variety of settings such as facilities, group homes, and private residences. Provider investigations are completed in accordance with Texas Administrative Code and Provider Investigations policy.
Essential Job Functions:
Knowledge Skills Abilities:
- Conducts interviews concerning the allegation of abuse, neglect, or exploitation.
- Collects evidence pertinent to the investigation.
- Uses critical thinking and sound judgement to analyze evidence related to the allegation.
- Writes reports summarizing the facts obtained during the investigations as to whether abuse, neglect, or exploitation occurred.
- Communicates professionally and appropriately, via all communication mediums.
- Promotes and demonstrates appropriate respect for cultural diversity.
- Behaves ethically and adheres to HHSC Standards of Conduct.
- Participates in case conferences and meetings with supervisors and peers regarding case progress and disposition.
- Participates in continuous training.
- Attends work regularly in accordance with agency leave policy.
- Works occasionally outside of traditional working hours (8 am – 5 pm), which may include evening hours, weekends, and holidays, as required for case-related functions and/or as required by management.
- Travels using personal vehicle. Travel reimbursement provided.
- Performs other duties as assigned and required to maintain unit operations.
Registration or Licensure Requirements:
- Knowledge of Provider Investigations agency policies, procedures, and standards.
- Knowledge of Texas laws relating to Provider Investigations and protective services.
- Knowledge of the population Provider Investigations serves including adults and children with mental health issues, and intellectual, developmental, and physical disabilities.
- Knowledge of crisis intervention techniques and skills.
- Knowledge of differing cultures/ethnic groups and values.
- Skill in establishing and maintaining effective working relationships.
- Skill in effective verbal and written communication.
- Ability to work in a potentially emotion-filled environment.
- Ability to operate a computer, tablet, or laptop device, smart phone, and various software packages, including Microsoft Office.
- Ability to operate standard office equipment including fax and copy machines.
- Ability to conduct interviews in a variety of locations, including private residences, day habilitation facilities, group homes, and state operated facilities.
- Ability to work in environments where violent and dangerous individuals may be present.
Valid driver’s license
Initial Selection Criteria:
Willingness to travel.
Willingness to work outside of normal working hours (8 am – 5 pm), which may include evening hours, weekends, and holidays, as required for case-related functions and/or as required by management.
Provider Investigations Investigator I:
Graduation from an accredited four-year college or university.
Provider Investigations Investigator II:
Employed as a Provider Investigations Investigator I for 9 months AND have received Provider Investigations Certification OR currently employed as a Provider Investigations Investigator II in Health and Human Services Provider Investigations OR previously employed as a Provider Investigations Investigator II in HHSC Provider Investigations.
Provider Investigations Investigator III:
Employed as a Provider Investigations Investigator II for 9 months AND have received Advanced Provider Investigations Certification OR currently employed as a Provider Investigations Investigator III in HHSC Provider Investigations OR previously employed as a Provider Investigations Investigator III in HHSC Provider Investigations.
Provider Investigations Investigator IV:
Employed as a Provider Investigations Investigator III for 24 months AND have received Senior Provider Investigations Investigator Certification OR currently employed as a Provider Investigations Investigator IV in HHSC Provider Investigations OR previously employed as a Provider Investigations Investigator IV in HHSC Provider Investigations.
Requisition # 419761
Please note that while the posted salary range for this position is $2,595.33 to $4,094.50. The salary offered will follow HHS starting salary guidelines which are typically made at or near the minimum of the salary range.
This position may be filled at any level from a Provider Investigations Investigator I to Provider Investigations Investigator IV. Factors such as education and experience may be considered when establishing the starting salary; however, the starting salary for this position may not exceed the maximum of the pay group.
This position requires majority of the work to be conducted using mobile technology, such as a tablet, while away from the office. Being mobile requires working independently, yet still being responsive to supervision and your assigned unit.
Newly-hired HHS employees in eligible positions will be assigned an HHS cellular phone.
Applicants for this position who are considered for employment will have a Criminal Background Check completed on them.
These requirements are not exhaustive, and additional job related physical requirements may be added to these by individual agencies on an as needed basis. Corrective devices may be used to meet physical requirements. These are typical requirements; however, HHS agencies will provide reasonable accommodation that is in compliance with the Americans with Disabilities Act (ADA).
Employee is frequently asked to stand, hear and talk; he/she is occasionally asked to climb stairs and walk long distances. Due to the position’s driving-requirement, employee is frequently getting in and out of his/her vehicle.
The employee typically performs work that requires exertion up to 20 pounds occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Employee must be able to see objects clearly at 20 inches or less, and at 20 or more feet. In addition, he/she must be able to adjust his/her eyes to bring objects into focus, distinguish colors, see objects in his/her peripheral vision, and see objects in three dimensions.
The employee typically works in a mobile environment (the majority of work is performed outside of the office environment) and is exposed occasionally to adverse environmental conditions including, but not necessarily limited to, extreme heat, wetness and humidity, chemicals, close quarters, gases and heights.
There are no direct military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply. For more information, see the Texas State Auditor's Military Crosswalk here.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.