Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests and visitors, providing exceptional customer service and support. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Bilingual candidates are encouraged to apply as we value diverse communication skills.
Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Manage phone calls with excellent phone etiquette, addressing inquiries and directing calls as necessary.
- Maintain an organized front desk area, ensuring all documents are properly managed.
- Assist with making reservations, checking guests in and out.
- Provide customer support by addressing guests concerns and resolving issues promptly.
- Perform all tasks required on daily checklists.
- Collaborate with other team members to ensure smooth operations.
- Uphold confidentiality of sensitive information while maintaining a welcoming environment.
Requirements
- Previous experience in a front desk or receptionist role is preferred; customer service experience is a plus.
- Strong time management skills with the ability to prioritize tasks effectively.
- Excellent verbal and written communication skills; bilingual abilities are highly desirable.
- Proficient in computer software.
- Ability to work independently as well as part of a team, demonstrating flexibility in a dynamic work environment.
- Strong organizational skills with attention to detail to maintain accurate records and files.
Join our team as a Front Desk Agent where your contributions will be valued, and your professional growth will be supported!
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: No less than 32 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Des Moines, IA 50315 (Required)
Ability to Relocate:
- Des Moines, IA 50315: Relocate before starting work (Required)
Work Location: In person
