Automotive Service Advisor

Adventure Subaru - Painesville, OH

Full-time

Adventure Subaru in Painesville, Ohio is accepting resumes for a Service Advisor. ADP / CDK experience preferred.

A Service Advisor’s main responsibility is to interpret customer concerns for the auto mechanic so that the mechanic can diagnose and repair problems correctly. The advisor then translates the actual repair problem, which may be very complicated, into language the customer can understand. Auto Service Advisors also work with customers to schedule service and handle administrative aspects of customer service departments.

These days, the very nature of the automobile is changing, with technological advances altering engines, transmissions, fuel injection and more. It’s important, therefore, that both mechanics and customers stay informed about service needs and maintenance schedules for particular models. The person depended on to provide this information is the Automotive Service Advisor (also known as a Service Consultant or Service Writer).

In an increasingly competitive environment, providing superior customer service is the name of the game, and Auto Service Advisors are playing an increasingly important role in the automotive repair industry. There is, fittingly, a constant demand for trained, experienced Service Consultants, with immediate job openings on a continuous, yearlong basis.

The job duties of an Auto Service Advisor may include:

  • Greeting customers and scheduling service appointments
  • Cataloging customers concerns and comments
  • Writing service orders and descriptions of problems and repairs
  • Translating customers’ repair problems into standard repair terminology
  • Explaining repairs to customers
  • Test-driving vehicles to confirm service repairs
  • Estimating the cost and time needed for repairs
  • Handling customer complaints

Job Type: Full-time

Experience:

  • service: 2 years (Preferred)

Location:

  • Painesville, OH 44077 (Required)

License:

  • Ohio Drivers (Required)

Work authorization:

  • United States (Required)

Working Days:

  • Monday (Required)
  • Tuesday (Required)
  • Wednesday (Required)
  • Thursday (Required)
  • Friday (Required)
  • Saturday (Required)

Work Location:

  • One location

Benefits:

  • Health insurance

Typical start time:

  • 7AM

Typical end time:

  • 6PM