Front Desk Receptionist

FirstService Residential - Ashburn, VA3.5

10 days agoFull-time

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Who We Are: FirstService Residential is the largest manager of residential communities in North America, overseeing more than 5,600 properties and over 1.3 million residential units. FirstService generates more than $2.3 billion in annual revenue and has more than 23,000 employees worldwide. More information is available at

FirstService Residential is currently seeking a Front Desk Attendant in the Ashburn, VA area.

Primary Responsibilities: Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms

Additional Responsibilities:

  • Demonstrates excellent customer service, communication and time management skills.
  • Monitors Emergency Response System.
  • Greets and directs Residents, guests and invitees.
  • Receives and logs all packages/deliveries, if applicable
  • Monitors and controls Electronic Security Control Systems, if applicable
  • Responds to emergency situations in a timely and efficient manner.
  • Monitors and controls access to the building.
  • Maintains daily log, incident reports, work order forms, etc.
  • Resolves and follows-up on all complaints/issues
  • Maintains a safe and secure environment throughout the building/property(s).
  • Handles monetary transactions for events, programs, etc.
  • Follows safety procedures and maintains a safe work environment.
  • Other duties as required


  • High school diploma or equivalency preferred.
  • College level courses in business or hospitality preferred.
  • Two (2) years of business experience preferred.
  • Demonstrates working knowledge of Microsoft Office: Excel, Word
  • Effective written and verbal communication skills.
  • Multiple language fluency is desirable.
  • Strong customer service, communication and interpersonal skills required.

Job Type: Full-time

Salary: $18.00 /hour