The Cashier greets Guests, answers phone calls and tenders checks in a timely, accurate and efficient manner in a high - volume pool/ nightclub atmosphere. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior Guest service at all times.
This position involves use of a POS and in processing of payments through credit card, debit card, and cash transactions.
Greet guest’s promptly, courteously and in a timely, friendly manner with an upbeat attitude-
Respond to guest inquiries and requests in a courteous and polite manner
-
Anticipate guest needs
-
Provide guests with information and directions
-
Refers all unusual requests to Manager for proper handling
-
Adhere to all company standard operating procedures
-
Maintain all company sequence of service standards
-
Provide information to guests regarding our venues, menus and pricing
-
Recognize and cultivate regular guests and repeat business
-
Maintain line of sight/atmosphere control by circulating through your work area throughout shift
-
Report any incidents of theft, vandalism, or violations
-
Processes all payments including room charges, cash, credit card, comps etc.
-
Respond to guest concerns/complaints regarding service or correct errors or resolve complaints with a positive attitude
-
Prepare guest checks through POS terminal functions
-
Process guest payment by cash, credit card, venue comps and all other appropriate tender types
-
Obtain and return issued bank each day, count the bank and ensure it balances
-
Responsible to ensure accurate accounting of all cashier monies
-
Prepare the proper reporting forms for the day with name, date, shift and outlet
-
Stock cashier station with proper supplies
-
Responsible for following proper check out procedures
-
Keep area clean and free of debris throughout shift
-
Keep area organized
-
Ensure nightly/weekly and opening/running/closing duties are completed
-
Record and report any equipment failure and/or safety hazards to a Manager immediately
-
Inform Management of any complaint, comments or incident
-
Appear in uniform for all shifts and promotional activities at scheduled time
-
Performs other job-related duties as assigned
IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING QUALITIES:
-
Accountability
-
Development
-
Working relationships
-
Judgment
-
Quality of work
-
Job skills knowledge
-
Productivity
-
Dependability
-
Punctuality
-
Adherence to Policy
-
Verbal communication
-
Attitude
-
Appearance
-
Teamwork
-
Guest satisfaction
EDUCATION/REQUIREMENTS:
-
High School Diploma Preferred
-
Proof of eligibility to work in the United States
-
Minimum of two to three (2-3) years of cashier direct work experience
-
Valid Driver’s License
-
21+ years of age
-
Possession of or the ability to possess all state/venue required work cards
WORKING KNOWLEDGE REQUIREMENTS:
-
POS systems
-
Nightclub, bar, lounge and restaurant operations
-
Opening and closing duties
-
Guest relations
-
Sanitation and safety
-
Entry level of high volume nightclub/lounge/restaurant/pool operations
SKILLS:
-
Ability to perform basic mathematical equations
-
Must have strong problem-solving skills
-
Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
-
Ability to maintain a high level of confidentiality
-
Ability to write reports, business correspondence and procedure manuals
-
Ability to demonstrate a positive attitude always
-
Ability to keep an open and objective view
-
Ability to listen empathetically and be respectful always
-
Ability to maintain composure and stay focused
-
Ability to maintain personal integrity
-
Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
-
Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
-
Must have good positive energy to make it through the day
-
Must be able to read the computer monitors
-
Must be able to print legibly for guests to read
-
Must be observant and quick to respond to various situations
-
Must be able to move quickly through work and set the pace in the office and/or venue
-
Must be able to sit and/or stand for extended periods of time
-
Must be dexterous and able to participate in all service aspects.
-
Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary
-
Must be able to push and lift up to 50 lbs.
-
Ability to use hands to handle, or feel objects, tools or controls
-
Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
-
Ability to talk, hear, taste, smell, and specific vision abilities required by the job to include; close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
WORK ENVIRONMENT & SCHEDULE:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
-
Nightclub, bar, pool, lounge and/or restaurant environment
-
Work varied shifts to include weekends and holidays
-
Involves constant public contact
-
Work may be performed in small areas and varying conditions of noise level, temperature, lighting and air quality
-
Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
-
Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume
-
Fast paced, high volume, high energy and loud working environment
-
Must be flexible on shifts and days off to include weekends and holidays
-
Work hours will vary
-
SECURITY RESPONSIBILITIES:
-
Security Level – High
On the fourth level lies the main part of Hakkasan Nightclub where oversized VIP booths surround the dance floor, offering a high-energy experience for table guests who wish to be at the center of the action. Positioned at the forefront of the dance floor is the custom DJ booth all enveloped with floor to ceiling LED screens, designed with its celebrated artists in mind.
US Candidates Only
Tao Group is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.
