Job Posting Description
Holman has a great opportunity for a Warranty Administrator to join the Holman family!
What will you do?
The Warranty Administrator will perform a wide range of administrative and office/service support duties associated with vehicle warranties. The Warranty Administrator is responsible for the submission, correction, and collection of warranty claims. Other responsibilities include:
· In an accurate and timely manner, ensure the dealership is paid for all warranty work by preparing, flagging, and submitting each warranty claim.
· Review every warranty repair order for completion, accuracy, and legibility, in accordance with
the applicable policies and procedures manuals.
· Define the scope of a warranty claim by communicating with service advisors.
· Have a follow-up process to ensure complete compensation for the dealership and technicians on all claims.
· Review warranty claims that are returned, adjusted or rejected and track them until they are resolved.
· Resolve and handle all claim corrections and charge backs.
· Keep current on all factory recalls, announcements, and procedures.
· Maintain customer and service records as required by the warranty repair manual.
· Keep a positive working relationship with the service and parts departments.
· Other duties, as assigned.
What are we looking for?
· High school diploma or equivalent and 1+ years of related experience; or equivalent combination of education and experience.
· Previous warranty administration experience is highly preferred.
· Excellent communication and problem-solving skills, including the ability to maintain composure under stress.
· Excellent administrative, organizational, and communication skills.
· Strong computer and internet skills.
· Highly professional and dependable.
Pay is $25.50hr
Job Type: Full-time
Pay: $25.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
Experience:
- Warranty Admin: 1 year (Preferred)
- Customer Service: 2 years (Preferred)
Work Location: In person
