Reservation Agent (Work from home) Seasonal-up to 40 hours a week!

U-Haul - Phoenix, AZ3.6

Temporary
Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Great opportunity for students, teachers or anyone who wants a temporary/summer job!

Reservation agent - Incoming calls only.
40 hour per-week set schedule – No overtime.
Three weeks of instructor-led paid training/education.
Potential to earn $14-$18 per hour average (base plus bonus)*
Reservation agents take back to back incoming calls from customers utilizing both the U-Haul toll free 1-800-GO-UHAUL number and calling specific U-Haul Moving Centers across the U.S. and Canada. Agents answer general product/rental inquiries and secure/schedule reservations for U-Haul trucks, trailers, towing devices, hitches and storage rooms.

Seasonal Position

Positions is available through Labor Day, September 2, 2019.

Must be able to work at least 8 weeks after the initial education period.
Must be able to work 40 hours per week – No overtime.
Schedules (All shift times are in Arizona time)

40 hour per week set schedule with no overtime. Five day work week with one day off during the week and one day off on the weekend. Pick from the following schedules:

6 AM to 2:30 PM
7 AM to 3:30 PM
8 AM to 4:30 PM
9 AM to 5:30 PM
Preferred background

Basic keyboarding and computer skills
Ability to navigate multiple programs at one time
Excellent verbal communication and listening skills
Clear speaking voice
General knowledge of U.S. geography
Positive business attitude
Enjoy working with people
Training/Education

Three weeks of instructor-led paid training/education.

Week 1 - Accelerated classroom education with an instructor.
Week 2 & 3 – Hands-on education in small groups with an instructor.
After initial education work independently with additional education and counseling from the manager, assistant manager and team coach.

Performance Compensation Bonus *

Week 4 thru 8 of employment - Achieve 3.0 confirmed reservations per hour worked and be paid $2.05 per piece of equipment reserved.
Week 9 of employment and beyond – Achieve 3.25 confirmed reservations per hour worked and be in compliance with a weekly monitored call, and be paid $2.05 per piece of equipment reserved.
Payment of bonus is determined weekly by the employee’s confirmed equipment reservation average per hour worked based on phone talk time.
The following is required to work from home

You must have a quiet, private work area.
Dependent and child-care arrangements must be made as if you were working at a U-Haul site.
All work duties including education must be performed at your home address.
The following technical requirements must be met to work from home

Have a non-wireless USB headset with a microphone.
Minimum Internet speed requirements: 5MB down / 2MB up, or greater. Preferred Internet speed for a better experience: 10MB down / 5MB up.
Check your Internet speed at speedtestcustom.com . You must click the drop-down menu below the GO button and choose any server in Phoenix, AZ.
Have a PC or laptop with Windows 7, 8 or 10 OS. Mac OS is permitted for most positions but Windows OS is preferred for a better experience.
Minimum RAM requirements: 8G of RAM or greater.
Minimum processor requirement for Windows OS: CPU score of 2500 or greater.
Go to this website .
Type the name of your processor in the space provided (do not copy/paste).
The number in the first column is the CPU mark (this is your CPU Score).
Minimum processor requirement for Mac: Core i5 processor or greater.

Need help finding your RAM and the name of your processor:
Windows OS: From the Start menu or search windows function type RAM.
Mac OS: Open Apple menu and click About This Mac then click System Report.
Install and use the required Company software including a Company provided anti-virus software.
The following are not permitted when working from home due to compatibility, performance, security or other concerns:

A wireless or non-USB headset.
A PC/laptop or Internet that does not meet the minimum requirements.
Mobile hot-spot, tethering, satellite Internet service or similar.
Using a Proxy server or third party network.
Compute stick or similar device.
Windows XP or Vista operating system.
Rental, rent-to-own or public computer/laptop.
Working in a public place or using a public internet connection.
Unsecured Wi-Fi or one that does not meet with the other Wi-Fi requirements.
Running any non-work related programs on your computer while working.
Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus software. This is a PCI (payment card industry) requirement.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.