Full Job Description
Georgia Lottery is a recognized leader and innovator in the lottery industry and we significantly change the lives of our customers through prize payouts. We also provide educational opportunities for Hope Scholarship recipients, Pre-Kindergarten programs and technical upgrades for classrooms. JOB SUMMARY The purpose of this job is to provide accurate and appropriate responses to player questions and concerns regarding Georgia Lottery products and policies and procedures. Duties include, but are not limited to: answering questions, communicating with manager and internal customers, operating telecommunications equipment, problem solving, and performing other tasks as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties include, but are not limited to:
Answers questions from lottery players regarding games, winning numbers, prize amounts, winner claims and policies and procedures.
Communicates with manager regarding player suggestions and/or complaints.
Promotes the products of the GLC and its integrity.
Operates telecommunications equipment to respond to callers.
Operates computer terminal and related equipment to provide specialized information to players.
Retrieves statistical information from computer.
Sends correspondence to players containing detailed lottery information.
KNOWLEDGE AND SKILL REQUIREMENTS
High School Diploma (or GED) required.
One to three years of customer service or telemarketing experience.
Must be able to work a flexible schedule.
Basic skills in Microsoft Word and Excel required; excellent verbal and written communication skills required.
Any combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job may be substituted for required years of experience.
All applicants for this position must be authorized to work in the United States now and in the future without requiring sponsorship.
Family friendly atmosphere
Excellent benefits package
Business casual workplace
401k with company contribution