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*Join our team as a Customer Success Manager and be part of a dynamic environment where your proactive attitude and excellent communication skills will drive success!* Are you a dynamic problem-solver who thrives under pressure? Do you consider yourself a competitor who wins because of disciplined preparation? Do you often have the answers that nobody else in the room does? If this sounds like you, we want you on our team.
About Us: At Quintessa, we are dedicated to delivering unparalleled client experiences for law firms nationwide. We plan and execute on all levels to help clients grow and optimize their practice with case acquisition and retention.
We believe in winning on purpose, constantly pursuing excellence, and demonstrating resilience in one of the fastest-paced environments. If you are passionate about helping clients succeed and thrive in varied and challenging situations, we want you!
As a Customer Success Manager, you will play a pivotal role in ensuring customer satisfaction and retention. You will be responsible for managing client accounts, analyzing their needs, and providing effective solutions to enhance their experience with our platform.
**Responsibilities:**
- Proactively manage and resolve client issues promptly by adhering to and creating SOPs.
- Develop and maintain strong relationships with clients, ensuring their success and satisfaction with weekly data-driven conversations.
- Handle multiple client accounts, ensuring each receives the attention and support needed.
- Work under pressure to meet time-sensitive tasks and multiple demands.
- Provide accurate, reliable support, ensuring client needs are met.
- Adapt to changing environments and client requirements.
KPIs for the role
- Percent of meetings held as scheduled
- Conversion Rates by Firm
- Discretionary Credits Awarded
- Increases and Decreases in Client Budgets
Traits of Success: If these sound like you, this opportunity is definitely for you
- Initiative & Efficiency: You excel at starting and completing tasks quickly, enjoying a variety of challenges.
- Adaptability: Thrives in a fast-paced, changing environment with multiple demands.
- Problem-Solving: You love troubleshooting and moving on to the next challenge.
- Independence: Prefer setting and following own priorities with minimal supervision.
- Technical Expertise: Enjoys technical work and handling issues as they arise.
- Accuracy & Reliability: Strives for precision and follows through to ensure success.
- Reserved but Engaging: Ability to listen first and take charge with solutions
- Direct Communication: Speaks factually and straightforwardly.
- Imaginative Thinking: Open to new concepts and processes, with a knack for innovative solutions.
This is a full-time position offering competitive compensation based on experience. Join us in providing exceptional customer service and driving success for our clients!
*Quintessa operates seven days a week, assisting clients from 7 am to 8 pm daily.*
*Employees enjoy a five-day workweek with two days off.*
Apply Today: If you are ready to take on a challenging and rewarding role that leverages your unique strengths apply now to join our team and make a difference as a Client Success Manager at Quintessa.
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Oklahoma City, OK 73116 (Preferred)
Ability to Relocate:
- Oklahoma City, OK 73116: Relocate before starting work (Required)
Work Location: In person
