The Police Dispatcher provides essential dispatch communications and records maintenance within the University Police Department. Incumbent is responsible for maintaining effective and efficient communications between Public Safety, campus police officers in the field, outside emergency and law enforcement agencies, and the public.
Incumbent is responsible for receiving, recording and dispatching general and emergency information quickly, clearly and accurately.
FLSA Non-Exempt - This position is covered by health benefits, and is non-exempt, (eligible for overtime compensation) according to the Fair Labor Standards Act.
Classification Salary Range
$3,096- $5,281 Monthly
Hiring Range $3,096 - $3,897 Monthly
Salary Grade/Range 1
Is this position Hourly or Intermittent? No
Regular or Temporary Temp
Full Time or Part Time Full Time
Pay Plan 12
Work Hours Varies; irregular shifts, to include evenings, nights, weekends and holidays. Must be able to work any shift in a 24/7 schedule.
The mission of the Sacramento State Police Department is to protect the life, property, and peace of mind of the students, faculty, staff and visitors of this university.
Our greatest asset in furtherance of this mission is our Department members who work as a combined force in collaboration with the campus community.
Our Department adheres to the highest standards of ethics, integrity and service, understanding our collective responsibility in upholding the noble reputation of the law enforcement profession.
Our highest objective is to provide an environment free of criminality where the future leaders of our society can learn and prosper.
For more information about the Sacramento State Police Department, please visit: http://www.csus.edu/aba/police/index.html
Entry to the first level within this classification typically requires one year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years and a high school diploma or equivalent. Essential entry qualifications require the ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases.
Incumbents must have completed or be able to attend and successfully complete the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course. Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Certificate also will be required to pass a written test related to essential dispatching skills. Additionally, incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, physical and psychological examinations, drug testing, and related requirements.
Knowledge, Skills, Abilities
1. Ability to learn to operate computer-aided dispatch, telephone and radio broadcasting equipment
2. Ability to learn standard broadcasting rules and procedures
3. Ability to learn the campus street system and physical layout of Sacramento campus
4. Ability to exercise independent judgement and work with a minimum of supervision
5. Ability to use office equipment and software
6. Ability to effectively communicate with and elicit information via in-person, phone and/or other communications devices
7. Ability to take accurate notes and prepare concise reports using information from various sources
8. Ability to deal with highly stressful situations, work under pressure and exercise good judgment in all situations
9. Ability to multi-task in a fast-paced work environment
10. Ability to analyze situations accurately and take effective action
11. Ability to follow written and oral directions
12. Knowledge of English grammar, usage, spelling and punctuation
13. Customer service skills; ability to remain calm and courteous while dealing with the public under stressful circumstances
14. Ability to work irregular shifts, to include evenings, nights, weekends, and holidays
Conditions of Employment
- Ability to pass background check
15. Experience working with customers or members of the public.
16. Experience working in a fast-paced environment that requires multitasking while communicating with others.
17. Experience working with radio transceivers, telephones, silent alarms, and emergency signaling devices
18. Experience functioning in emergency situations
19. Experience maintaining records or logs, including statistical data.
Is Background Check Required Yes
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.
- Candidate selected will be required to provide proof of eligibility to work in the U.S.
Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2, 5, 7, and 9 will be given first consideration in the recruitment.
Conflict of Interest
California Child Abuse and Neglect Reporting Act
The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in the California State University Executive Order 1083 as a condition of employment.