Windows Systems Engineer

Summit Business Technologies - Millersville, MD (30+ days ago)4.5


Summit Business Technologies is seeking experienced, intelligent, articulate Windows Systems Engineers ready to work in a team-oriented support environment where excellent customer relations skills are as important as technical skills.

The successful candidate in this position will resolve IT issues of varying technical difficulty and will provide consultative advice to customers.

Responsibilities and Duties

The engineer will provide remote support for the IT operations of our customers Daily activities include servicing Tier 1 and Tier 2 support requests for topics including:

  • Windows 10, 8, 7 Desktops and laptops
  • A wide range of desktop applications including MS Office
  • Mail systems and clients: Outlook, Office 365, Gmail, MS Exchange
  • Remote access and VPN solutions
  • Windows 2016/2012/2008/servers
  • Active Directory
  • Installation and configuration of applications for a network environment.
  • Backup systems including: StorageCraft, Datto, eFolder, and other backup Systems
  • Managed anti-virus Products
  • Internet DNS/E-mail/Communication issues

Qualifications and Skills

Problem solving skills are essential. Engineers will be presented technical problems and challenges they've never seen before and will be expected to find a way to resolve the issues using experience, training, deductive reasoning skills, resources on the web, and the Summit technical support team.

Excellent analytic skills, good communications skills, reliability, customer service skills, and ability to follow-through are key characteristics we are looking for.

Successful engineers have growth with projects, project management and leadership opportunity.

Experience Requirements:

  • six+ years of hands-on experience

or

  • Bachelor of Science Degree
  • with four plus years of experience

Microsoft Certification is a big plus.

1) For preferential consideration, please include a cover letter with your application.

2) Please complete the Wonderlic Assessment: https://hiring.wonderlic.com/openings/5935671341f9a90100308bab/apply

Job Type: Full-time

Salary: $60,000.00 to $90,000.00 /year