The Housing Specialist plays a role within the Care Partnership Division and RRT that is critical to providing education and training to providers and members alike around housing resources. The housing specialist administers and implements a monthly housing workshop to educate members, maintains a central resource database, and supports the clinical teams in keeping members safe at home. This role is also the point person for maintaining external partnerships and collaboration to ensure our members always have access to the most appropriate supports at all times.
The HOW, RRT reports to the HOW RRT Manager and works closely with the Associate Clinical Director
Maintain housing resource database and disseminate information to key stakeholders
Acquire applications for privately funded housing programs to offer to members at monthly workshop
Monitor and update CMP housing assessment and attached interventions
Responsible and accountable for the successful implementation of services all housing-related KPIs.
Align with members, internal teams and Senior Leadership to develop a scalable housing education delivery model
Develop reporting and analytical tools to identify opportunities and challenges for connecting chronically homeless members with permanent housing
Research and identify lottery opportunities
Develop relationships with property managers participating in low-income housing programs. Partner with property managers to deliver housing education.
Responsible for educating clinical staff about housing services
Host monthly Housing Update meeting for HOW’s to educate staff about new trends in housing market and resources available to members
Conduct monthly “All About Housing” workshops, monitoring and managing workshop budget, tracking progress of attendees and providing continued support as necessary.
Develop workshop presentation material
Design and present workshop service to clinical teams
Disseminate workshop announcements via email and on Common Ground
Develop workshop screening tools
Maintain workshop budget
Conduct all screening calls for incoming workshop referrals
Mail workshop reminders and residence history forms to attending members
Order supplies needed for workshop
Schedule and track transportation requests for each member attending workshop. Collaborate with transportation department to resolve issues that arise.
Order catering for workshop, ensuring to make note of any dietary restrictions/ allergies
Ensure members with learning disabilities are partnered with a designated staff member throughout duration of workshop
Maintain list of attending staff, assigning “day of” tasks as needed (copy runners, application assistance, transportation assistance, etc.)
Assemble tailored application folders for each attending member with housing applications reflecting member’s housing goals discussed in initial screening in addition to educational handouts (maintain list of which applications are supplied to each respective member)
Ensure all applications submitted during workshop are mailed (consult application list)
Answer all incoming inquiries and concerns of attending members leading up to workshop
Develop and distribute informational handouts for members and internal providers
Conduct post-workshop follow-up. Contact members in unstable housing monthly for progress updates
Collaborate with internal staff to develop workshops accommodating members who speak other languages
Identify locations in the community to host workshops
Identify community sponsors for future workshops
Attend community housing development meetings to stay up-to-date on current happenings
Design workshop curriculum including a four-part housing series addressing other housing-related issues faced by members: All About Housing, Budgeting and Finance, Best Apartment Search Practices, Legal Issues and Landlord Relations
Identify and connect with all current homeless members, maintain list of high-risk members (unstable housing), keeping them informed of housing lotteries and other opportunities, tracking progress (keeping care partners apprised), and conduct housing search when necessary. Collaborate with RRT HOWs for assistance.
Formulate and document individualized housing plans for clients who are receiving intensive housing search coordination.
Stay up-to-date with current housing trends and resources
Educate fellow HOW’s across CCA about ongoing housing opportunities
Distribute monthly housing update newsletter to HOW’s and care partners, attach any lottery applications
Collaborate with internal stakeholders (TOC, CSU’s, BHI, CCC) to educate and follow members currently housed in transitional non-permanent housing
Provide ongoing support to clinical teams, RRT, and CSU’s
Coordinate and collaborate with housing specialists at LTSS and other agencies
Conduct ongoing outreach to potential landlords
Provide quarterly progress reports about current homeless panel
Minimum Education required:
Associate Degree of Social Work, or related degree with at least 3 years’ experience working with mental health, substance abuse, geriatric or homeless population.
Minimum Years’ Experience required:
- 3 years working in outreach or in the community with members who have high behavioral health needs and/or high medical complexity.
- 3 years working in housing preservation, homeless prevention, and/ or housing placement. Real estate market knowledge a plus.