FLSA Status: Non-Exempt Safety Sensitive: YES Level II Screening: NO
Under the direct supervision of the Communications Manager, the Communications Training Coordinator performs professional and administrative work in developing, implementing, and coordinating training programs within the Communications Division. Provides orientation training to newly hired Communications employees, instructs the Public Safety Telecommunicator course, monitors trainees throughout their training curriculum, and provides continuing dispatch education to all employees. Collaborates with the Manager in training design, needs assessment and review of training resources and other duties relating to training. Conducts monthly Quality Assurance evaluations of all Communications employees, reporting results to the Communication Manager. This job has no supervisory responsibilities.
Responsibilities and Reporting During an Emergency Situation:
Essential Employees may be required to work during a declared emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice.
Non Essential Employees will not be required to work during a declared emergency. The employee's Department Head will determine when the employee will be required to work.
Analyzes training needs and establishes training objectives
Develops, prepares, schedules and administers performance-based, agency-specific, training programs for Communications employees at all levels
Consults with management to identify and provide solutions for training needs
Instructs various APCO training classes: Public Safety Telecommunicator (PST) to all newly hired employees and Communication Training Officer (CTO) to all newly appointed trainers
Complies with mandatory compliance training and education based on state and federal mandates and regulations
Provides training on the Department's policies and procedures, overall organization/structure and DOH curriculum
Conducts ongoing in-house continued education training for recertification as mandated by the Florida Department of Health and APCO
Plans, schedules and conducts Communication Training Officer (CTO) meeting bi-annually or as needed
Reviews all Daily Observation Reports (DORs) received by CTOs documenting the progress of trainees. Identifies discrepancies and underperformance areas of Communications personnel and reports to the Communications Manager
Establishes and maintains records and files of training courses, registrations, course attendance, materials and other information to meet certification requirements
Conducts monthly Quality Assurance (QA) evaluations on all employees. Refers identified discrepancies and underperformance areas to the Communications Manager
Performs the duties of 911 Operator and Police Dispatcher
May be required to operate a motor vehicle in performance of assigned tasks
This position requires regular and reliable attendance and the employee's physical presence at the workplace.
Performs other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of Public Safety Communication practices and procedures
Knowledge of FCIC/NCIC policies and procedures
Knowledge of federal laws, state statutes, and local ordinances pertaining to Public Safety Communications Centers
Skilled in organization, prioritization and time management
Skilled in critical thinking, analysis and problem-solving
Ability to convey information both verbally and written in a clear, concise and intelligent manner
Ability to handle multiple tasks while maintaining attention to detail
Ability to apply sound judgement in circumstances where limited standardization exists
Ability to operate necessary equipment, including Computer Aided Dispatch Systems (CAD), FCIC/NCIC Teletype System, personal computer, radio systems, multi-line telephone system, copier, facsimile machine, audio-visual equipment, TTY/TTD, and other standard office equipment
Ability to work twelve-hour shifts, including days, afternoons, nights, holidays, weekends, and during emergencies
Ability to be adaptable to performing under frequent deadlines and or in response to emergencies
Ability to establish and maintain effective working relationships
High School or GED and five years of progressively responsible Police Dispatcher experience.The five years of experience should include three years of directly related experience as a Police Dispatch trainer.
State of Florida 911 Public Safety Telecommunicator Certification
FCIC / NCIC Certification
APCO Public Safety Telecommunicator Certification required within six (6) months of hire or promotion
APCO Communications Training Officer Certification required within eleven (11) months of hire or promotion.
APCO Instructor for PST and CTO certifications required within eleven (11) months of hire or promotion
Must possess a valid state driver's license or obtain a valid Florida driver's license within thirty (30) days of hire or promotion
Mandatory Drug/Alcohol testing required.
Must be 18 years of age or older.
Must take and pass a computer based performance test.
Must submit to a complete background investigation including fingerprint check, polygraph, and psychological evaluation and found to be of good moral character.
Associates Degree from an accredited college or university.
This work typically requires the following physical activities to be performed.
Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.
Climbing – ascending, descending ladders, stairs, ramps, requires body agility.
Reaching – extending hands or arms in any direction.
Repetitive Motion – substantial movements of wrists, hands, fingers.
Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
Standing – for sustained periods of time.
Stooping – bending body downward, forward at waist, with full motion of lower extremities and back.
Talking 1- expressing ideas by spoken word
Crouching – bending body forward by bending leg, spine.
Feeling – perceiving attributes of objects by touch with skin, fingertips.
Fingering – picking, pinching, typing, working with fingers rather than hand.
Grasping – applying pressure to object with fingers, palm.
Handling – picking, holding, or working with whole hand.
Hearing 1 – perceiving sounds at normal speaking levels, receive information.
Hearing 2 – receive detailed information, make discrimination in sound.
Kneeling – bending legs at knee to come to rest at knees.
Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
Visual Acuity 2 - color, depth perception, field of vision.
Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.
Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
Walking - on foot to accomplish tasks, long distances, or site to site.
Work performed is primarily:
Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Works in an office environment and sits for long periods of time
Contact with internal and external customers and the general public
May be required to work hours other than the regular schedule including nights, weekends, and holidays.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
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Please note: Benefits do not apply to On-Call, Temporary or Seasonal positions. Benefits only apply to regular Full-time positions and Part-time positions that are regularly scheduled to work 40 hours or more bi-weekly.