VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 350,000 enterprise and SMB customers to thrive in the Cloud Era/ A pioneer in the use of virtualization and policy-driven automation technologies, VMware simplifies IT complexity across the entire data center to the virtual workplace, empowering customers with solutions in the software-defined data center to hybrid cloud computing and the mobile workspace.
Our team of 20,000+ people working in 50+ locations worldwide is committed building a community where phenomenal people want to work long term by living our values of passion, innovation, execution, collaboration, active learning and giving back. If you are ready to accelerate, innovate and lead, join us as we challenge constraints and take on problems for tomorrow today.
Learn more at www.vmware.com/careers.
Are you passionate about working with Federal customers and IT consulting? Are you ready to join this exciting VMware team?
Job Role and Responsibility
Lead installations with the Workspace ONE AirWatchTM console, Workspace ONE Horizon, Identity Manager (IDM), including all relevant 3rd party technical components
You will lead mobile data terminal, client software installation and configuration activities
Support mobile & desktop application and console implementation efforts, including application configuration, testing, and issue resolution, both on-site at the client location and remotely
Lead end-user training efforts, including creation of user documentation and hands-on training exercise(s), for both operational and technical users
Support and /or lead multiple customer implementations concurrently
Provide Workspace ONE solution feedback to our Software Development team to allow for continuous product improvement based on internal and external product experiences
Support Workspace ONE software quality assurance activities, including testing and documentation of product issues
Establish clear, accurate project timelines and schedules; monitor progress against schedule; build in and execute contingency plans as necessary
Proactively troubleshoot and resolve issues that arise during implementation
Update and maintain project issues list, which includes prioritizing issues
Actively seek out opportunities to teach others; coach team members to achieve higher performance
3-5 years professional experience in a client facing or consulting role
Experience with virtual desktop implementation and troubleshooting
Understanding of mobile device communication and web application structure
Excellent verbal and written communication skills; able to explain technical topics in simple terms; is able to think quickly and react to client-impacting situations
Technical and creative problem solving skills
You have the ability to adapt to a dynamic environment
Ability to complete tasks with limited direction
You take initiative to successfully complete projects and promote company advancement.
B.S. degree in an engineering and / or technical discipline from an accredited college / university
Experience with scripting languages a plus, particularly PowerShell
Experience with server configuration: Windows Server 2012R2 / 2012 / 2008, Linux Forms (Ubuntu, Fedora, Red Hat, OpenSUSE), Web server platforms (IIS, Apache)
Knowledge of database configuration: SQL Server 2014 / 2012 / 2008R2
Experience in Product Management, Project Management, or Change Management
Solid understanding of specific mobile device platforms preferred
Technical design and documentation experience preferred
Ability to travel up to 50 percent of the time