Full Job Description
This Manager will oversee direct reports responsible for product management and operations of customer order visibility solutions. This includes tools used by both customers and associates to track orders, including 3rd party vendors. Focus will be on creating and enhancing a single tracking solution for all customers and stores.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
Overseeing product roadmap development
Selling roadmap to business partners and ensuring necessary work in other products is completed to achieve our objectives
Ensuring products meet the needs of stakeholders
Ensuring products and solutions perform as expected and working with IT and business partners to address situations that arise
Ensuring product teams run smoothly, stay productive, and achieve current-year and multi-year objectives
Assigning work to and monitoring direct reports
Mentoring direct reports to help them achieve their goals
Providing weekly report-outs for progress
Creating content for leadership presentations and sometimes presenting that content
NATURE AND SCOPE
Reports to Sr. Manager, Director Sr. Director or VP
Typically requires interpersonal skills for dealing with sensitive or controversial situations.
Typically faces situations that are unstructured and require original approaches.
Typically considers new courses of action within broad policies and medium-term goals when solving problems.
Typically, once given general assignments, determines priorities and defines what should be done and how to do it.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Additional Environmental Job Requirements:
Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 5 years
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
Ability to understand customer needs and guide Product Managers to building the right solutions through agile practices.
Experience with Product Management
Experience writing user stories
Experience managing or implementing software
Experience managing business processes
Experience dealing with external vendors
Experience using SQL to pull and manipulate data
Experience using data to tell a story or sell a concept
Strong communication and problem solving skills
Experience managing a team