Customer Service Representative

Atkore International - Eugene, OR (30+ days ago)2.9

Company Description

Atkore International is an industry leader in the manufacture of Electrical Raceway and Mechanical Products & Solutions, serving a wide range of construction, electrical, fire and security and mechanical applications.

Our portfolio is comprised of two reporting segments (Electrical Raceway and Mechanical Products & Solutions) and three business units, Cable Solutions, Conduit & Fittings (Electrical Raceway) and Mechanical Products & Solutions. We are around a 1.5B International company that went IPO (June 10, 2016). Our Global locations range across the US, China, Australia and New Zealand. We have roughly 3100 employees

Opening and Location

Atkore Conduit & Fittings, a part of Atkore International, currently has an opening for a Customer Service Representative located in our Eugene, Oregon facility.

Reporting and Responsibilities

Reporting to the Plant Manager, the Customer Service Representative’s primary focus will be to handle all customer product and pricing inquiries, orders, and follow up with customers in a prompt and professional manner

Additional responsibilities will include, but are not limited to:

Processing orders, quotes, credits, returns applications and other requests
Communicating directly with customers or sales representatives either by telephone, electronically, or face to face
Obtaining and evaluate all relevant information to handle inquiries and complaints promptly
Answering basic technical inquiries
Directing advanced technical requests and other unresolved issues to the appropriate resource
Managing customer accounts
Promptly responding and assisting customers with damaged shipments and/or misshipments
Keeping good records of customer interactions and transactions
Communicating and coordinating with internal departments and outside vendors
Monitoring product stocking levels and inventory turns
Reviewing all product requirements and compile into efficient manufacturing schedules that optimize cost, customer service and machine utilization
Performing other related duties as assigned

High School diploma or equivalent is required.
Minimum two years business to business experience in a manufacturing or electrical customer service environment preferred
Experience in stock handling and inventory control preferred
Technical background preferred
Ability to type at 35 wpm and operate a 10-key
Computer literacy and experience with Windows, Excel, Word, and Outlook
Ability to manage a variety of concurrent tasks in a fast-paced work environment
Time management, planning, and organizational skills
Effective decision making and problem solving abilities
Excellent interpersonal and communications skills
Strong initiative and adaptable to change
Must be able to thrive in a team environment
Need to be detail oriented and have safe work practice
All associates must embrace and foster and environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability.

Benefits and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Atkore International offers a competitive salary package in addition to a comprehensive benefits package including Medical, Dental, Vision, 401(k) with Company Match and Flexible Spending Accounts.

Atkore International is an Equal Opportunity Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, military veteran status, or any other characteristic protected by law.

Atkore International is a diverse company that believes its employees are the foundation for investing in its future. Diversity and inclusion are key to growing our business and providing a work environment that fosters contributions by all employees.

Our dedicated employees are recognized around the world for their commitment to our customers’ success, combining product innovation, collaborative service and providing the broadest line of products into an offering that ensures they can operate as efficiently as possible. Join our team and align yourself with an industry leader!