Call Center Representative - Career Fair 4/22 and 4/23

Mphasis - Lake Mary, FL


Position Overview:

Provides customer service support for loan portfolios to financial institutions, insurance agents and borrowers/members by assessing and updating collateral protection insurance coverage and identifying uninsured loans.

Benefits of Joining Mphasis:

  • Medical benefits for Full time Employees
  • Weekly Pay
  • Fixed shift timings
  • Weekends off
  • Nine hour schedule, which includes two 15 mins paid break and 1 hour unpaid Lunch break
  • Paid Time off
  • Paid Reserved Holidays
  • Employee discounts
  • Employee friendly culture, etc

Event Overview:

Call Center Professionals Career Fair

When: Monday, 4/22/2019 and Tuesday, 4/23/2019 from 10 am - 3 pm (Walk In’s Welcome)

Where: 660 Century Point, Lake Mary, FL 32746

Who We Are Seeking: The below listed call center professionals

Call Center Representatives

Essential Job Functions:

  • Resolves inbound and makes outbound service calls regarding property damages, routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans made by borrowers/members, financial institutions and insurance agents by researching, verifying, updating loan insurance information and documenting the affected account’s history file.
  • Responsible for meeting or exceeding quality and productivity expectations to ensure customer satisfaction.
  • Handles most complex calls with minimal assistance. Provides assistance in and/or refers high-level, complex questions, problems or client complaints to appropriate resources to ensure customer satisfaction.
  • Enters updates to pertinent insurance data from Document Management System or FAX into the computer system in a timely manner ensuring accuracy, completeness, and adherence to department procedures.


  • MUST have at least a High School diploma or GED.
  • Preferred with at least 1 year inbound or outbound call handling, customer escalations, or other related call center, collections, telemarketing or related experience in insurance or banking environment.
  • Must be professional and courteous in all interactions with clients and staff.
  • Must be flexible with work timings and week off.
  • Must be able to type at 30 WPM with 92% accuracy.
  • Must be able to operate a 10-key calculator by touch.
  • Must have intermediate to advanced computer skills to include MS Word and MS Excel.
  • Must have strong organizational and attention to detail skills.
  • Must have strong verbal and written communication skills.
  • Must be able to demonstrate a high level of attention to detail and accuracy.
  • Must be able to multi-task and be adaptable to change.
  • Must be able to meet department expectations, handle repetitive work, and work overtime as required.
  • Must be able to sit for long periods of time while entering data or performing other sedentary duties.
  • Stand for periods of time during meetings and/or other group events.

Job Type: Full-time


  • Call Center: 2 years (Required)


  • High school or equivalent (Required)