Service Support Associate

Plustech, Inc. - Schaumburg, IL

30+ days agoFull-time

Company Profile:

Plustech, Inc. is the North American Headquarters of the SODICK Co., Ltd Injection Molding Machinery Division. SODICK injection molding machines have been engineered to be the most precise machines on the market due to our Exact Dosing mechanism. We service manufacturers of medical devices, electronics, automotive, industrial, and various high-end proprietary applications. We have recently expanded and remodeled our Tech Center and Showroom in Schaumburg, IL for our growing business.

Primary Duties & Responsibilities:

We are seeking a highly motivated fast learner to provide quotes and process orders for our growing team of outside service engineers. Specific responsibilities include:

  • Update and notify our service engineers schedule for our team and customers.
  • Respond to or route general service / parts inquiry phone calls from customers.
  • Receive, stock and maintain inventory of parts and components.
  • Provide customer quotes and process and confirm customer orders via phone, fax and email accurately and in a timely manner.
  • Create and process Purchase Order and Sales Order for customers. Monitor orders through shipping process for prompt delivery to customer.
  • Pick, pack, and create labels for product shipment
  • Keep parts department (and all resources used to support parts department) clean, orderly and in good working condition.
  • Assume responsibility for other related duties as required or assigned.

Job Requirements:

  • High school diploma or G.E.D.
  • 1-3 years office experience, preferably in customer service, sales/service support, account management or logistics
  • Solid writer and verbal communication skills
  • Highly productive and able to work independently
  • Demonstrated problem-solving and decision-making ability
  • Proficient in MS Suite and CRM systems
  • Excellent attention to detail and follow through
  • Ability to process and enter data in systems accurately
  • Ability to multi-task and prioritize
  • Ability to lift 20-40 lbs. on a regular, daily basis


In return for your efforts and results, Plustech, Inc. provides a competitive salary and bonus opportunities. Employee benefits include company-paid medical, dental, vision, short- & long-term disability and life insurance after the first 60 days, 401K with company match, paid holiday shut-down between Christmas and New Year’s Day and more!

Plustech is an equal opportunity employment company. All applicants are considered regardless of age, race, sex, color, national origin, religion, marital or veteran status, sexual orientation or any other protected status.

Job Type: Full-time


  • office: 3 years (Required)


  • High school (Required)

Work authorization:

  • United States (Required)