Customer Care Specialist

Classic Westchester - White Plains, NY (30+ days ago)


Customer Care Specialist- $50K-$60K- White Plains, NY

High end luxury company is seeking a Customer Care Specialist to work with a great, collaborative, supportive team, and alongside ownership. Great opportunity to learn a specialized business, truly help customers, and have your ideas heard and acted upon in order to improve.

Responsibilities:

  • Provide after-sale service to customers and designers who have made purchases
  • Deliver an above and beyond customer experience with each and every interaction whether via phone, email, chat, etc.
  • Coordinate solutions that involve multiple parties
  • Maintain a positive team atmosphere and consistently act as a team player
  • Uphold a strong company culture of an “always put the customer first” mentality
  • Set priorities and see issues through to completion
  • Take your learnings and share them with Sales & Production so improvements can be made

WHAT WE’RE LOOKING FOR:

  • Bachelor’s degree required
  • Strong communication skills – both verbal and written
  • Strong computer skills – as you’ll be managing customers and issues through a custom web based program
  • Fast learner, absorb information, ask questions
  • Always use good judgment
  • Attention to detail and ability to multi-task
  • Calm demeanor and ability to stay cool when under pressure
  • Luxury product experience preferred!
  • Must be flexible!

Customer Care Specialist- $50K-$60K- White Plains, NY

Job Type: Full-time

Salary: $50,000.00 to $60,000.00 /year

Education:

  • Bachelor's (Required)