AEC Content Manager, CSO Learning Services

Autodesk - San Francisco, CA4.1

30+ days agoFull-timeEstimated: $84,000 - $120,000 a year

Americas-United States of America-California-San Francisco

AEC Content Manager, CSO Learning Services
Location: San Francisco, CA- United States
Job ID: 18WD29953

Learning Services, Customer Success Organization @ Autodesk
You will join the just formed Learning Services group within Customer Success Strategy team and part of our 2000+ person Worldwide Field Operation organization.

In Customer Success Organization, we understand the importance of developing scalable, targeted workflows to help our customers solve their business problems. We deliver these solutions through the Learning Services team who is focused on identifying key trends, challenges, and opportunities facing our customers. This team also focuses on adoption and sharing our learnings through tailored learning path, with an end-goal of ensuring that our customers are successfully leveraging our technology to meet their business goals.

Position Overview
Given Autodesk’s dynamic Business Model Transformation and its renewed focus on customer success, we are looking for a seasoned Content Manager with AEC industry background to help Customer Success Organization shape state-of-the-art adoption content strategy and outline the curriculum for AEC industry. This will be key to drive adoption at scale through a combination of eLearning, virtual events and services.

The AEC Industry Content Manager will be in charge of developing outcome driven content strategy and deliverables, aligned to Autodesk Strategic Realization plan and based on proven best practices, to help our customer reach their strategic goals.

The AEC Industry Content Manager is expected to have strong influence skills to bring together work groups from different parts of organization, and lead them towards successful result on time and on budget, while providing necessary coaching, documenting best practices and communicating to all levels in the company.

We are looking for a person energized to learn from experts at all levels, inside and outside the Company, and applying proven practices to improve the efficiencies of our services. This is a critical role in helping to propel our contribution to the collective knowledge we provide to our customers

Design the AEC content strategy, adoption curriculum & roadmap, taking into consideration overall company and division strategy, what’s happening in the industry/market place/feedback
Develop the Adoption Content strategy and related Learning paths for AEC industry
Contribute to development of Learning Content Framework
Define the type of content (eLearning, webinars, supporting articles, etc ) required to move a customer personas to a particular continuum defining before and after expected results
Work with Technical & Enterprise Support teams, Consulting and other SMEs for Content Aggregation & Creation
Work with external vendors, partners and consultants on outsourcing content creation and training delivery
Provide guidance and mentorship to SMEs on best practices for content creation
Collect and document best practices in content planning, development and delivery
Organize and lead cross functional work groups on assigned projects and programs
Plan, organize, and facilitate content and learning sessions on customer facing events such as Autodesk University, etc. (Define required content, engage with PLG, facilitate, communicate and ensure attendance)

Minimum Qualifications
Bachelor's degree in architecture or engineering with 5+ years of experience in building design, infrastructure, engineering services or construction industry;2+ years of experience in a customer success services or learning services organizations is desired
Understanding of customer workflows, processes and requirements around Architecture, Engineering and Construction Design areas
Proven skills and experience in Instructional design
Experience in training delivery and curriculum development
Ability to navigate cross-functional teams to achieve objectives
Project and program management skills and demonstrated experience leading cross-functional groups
Perform well with a fast paced, collaborative and start-up-like working environment. You excel at influencing others, advocating customer successes, and researching innovative ways to drive adoptions
Excellent facilitation, communication, and storytelling skills
Experience working or living globally, understanding of cultural differences and business ethics in different parts of the world
Demonstrated experience in presenting and advocating for customers
Some travel required (less than 30%)

The Ideal Candidate
You get stuff done. You are a self-starter who can manage a highly variable workload. You are energized by opportunities to organize people, projects, and data. You can translate the strategic into action and are not afraid to hold people accountable. You know how to prioritize so that important and urgent stuff gets done first—and persevere to finish the task at hand
You work well with others. You are accessible to colleagues at all levels in the organization. You are energized by working with people from all over the world and can adapt easily to their work styles and time zones. You are curious. You know how to manage conflict with respect and consideration of different points of view. People love working with you. And the feeling is mutual
You learn quickly. You are not afraid to say, “I don’t know” and take time to find the answer. You actively seek knowledge and expertise from inside and outside the Company. You operate well in an environment that changes quickly and is not always 100% clear what needs to happen and when. You are a generalist—the person who seems to know a little—and sometimes a lot—about a lot. This helps you solve problems with the bigger picture in mind. You love solving problems. You always look for ways to improve the status quo. You are comfortable to collect data, analyze it, and present findings and recommendations. You are energized by facilitating groups to brainstorm ideas, converge on answers, prioritize a path ahead, and get agreement on who’s doing what to achieve success
You are a change agent. You focus on the customer first. You understand the power of messaging, visual design, and great facilitation to change the hearts and minds of your target audience. You craft ideas in a way that informs or engages attention-deprived audiences in a memorable way.

About Autodesk
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world.