Customer Retention & Collections Agent

Alternate - Los Angeles, CA (30+ days ago)3.6

Reporting to: Service & Retention Manager
Location: Howard Hughes Center, Los Angeles, CA

Who are we?

Neilson Financial Services is a rapidly growing FinTech company that provides the US market with innovative, customer-focused, life insurance products. We make a difference to people’s lives by giving them certainty about caring for others: we are there for them when they can’t be there for their loved ones.

What’s it like working for us?

At Neilson we do more, we try harder, we go further. We believe in investing in our people and using the latest technology to give us a competitive edge in our journey to becoming the leading global provider in direct life insurance.
Join our team to become a Neilsoner, and we’ll help you strive for excellence and be the best in everything that you do.

What you'll do:
Our customer base is rapidly growing each day! We are looking for someone to care and manage those customers when they call in with questions and concerns. Additionally, you will:

  • Proactively contact customers who are identified as at risk of cancellation and ensure that every opportunity to retain these customers is investigated.
  • Take incoming calls addressing and resolving customer issues concerning billing, complaints, additional policy information, etc.
  • Be creative, resourceful, and have an uncanny knack to problem solve.
  • Have an ability to adapt and maintain an understanding of the product, communicate features and respond strategically to customer needs.
  • Collaborate with sales staff to accomplish a continuity in the sales process and retain our customer base. You will be responsible for saving the day and the deal!
What's in your Armory:
  • 2+ years call center, retention, and/or sales experience
  • A comprehensive understanding of sales processes, retention, and a proven record of delivering results
  • Can easily navigate technical systems
  • Excellent written and verbal communication skills
$18 - $24 per hour + Benefits

Compensation is dependant on experience

Neilson Financial Services is an Equal Opportunity Employer. Sorry, we do not offer relocation.