Redpoint Travel Protections is currently seeking a Salesforce Administrator to join our systems team. This position is based in a home office anywhere in the U.S. and is available immediately. Occasional travel may be required.
Redpoint Travel Protections is a travel insurance company that provides travelers and travel organizations with the industry's best and most comprehensive insurance products and services that include trip cancellation/ interruption, property loss, medical and travel assistance, and evacuation. Redpoint provides solutions for corporations, academic institutions, government agencies, and consumers.
Salesforce Administrator Job Description
As a Salesforce Administrator, you’ll play a vital role at Redpoint Travel Protections. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gather requirements and feedback, design scalable best practice solutions, and manage the product road map.
We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.
A major focus will be the integration of external databases into our existing Salesforce infrastructure using Mulesoft and Salesforce Connect. This will touch all aspects of our Salesforce use throughout the business, including existing flows, triggers and views.
Salesforce Administrator Responsibilities:
· All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
· Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
· Sandbox environment management
· Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
· Identify unused or underutilized platform features
· Create a platform roadmap and define priorities, liaising with stakeholders
· Own the communication of any platform changes to end users and stakeholders
· Data management to improve Salesforce data quality, implementing rules and automation as needed
· Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
· User support tickets
· New user and ongoing user training
· Technical documentation
· Working with integrated applications including Conga
· Mulesoft integration management.
Qualifications and Background
Required:
· Strong Salesforce product knowledge and at least 2+ years’ of Salesforce Administration hands-on experience
· Trailhead Badges/Super Badges
· Certified Salesforce Administrator
· Experience with Mulesoft/Salesforce Integration via Salesforce Connect and the OData specification
Desirable:
· Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
· Mulesoft Developer/Architect Certificates
· Working knowledge of Omni Channel workflows
· Experience with Vonage for Service Cloud Voice and Contact Center and Contact Center
· Experience with Einstein Service Agent and Salesforce Self Service Experience
· Bachelor’s/Postgraduate degree, or professional qualification
Knowledge, Skills, and Abilities
Required:
· A proactive attitude to platform enhancements
· Designing scalable, best practice solutions
· Excellent relationship-building skills
· Ability to liaise with stakeholders at all levels
· Translating requirements into technical solutions
· Experience in change management and governance
· Training end users and key stakeholders
· Technical documentation
· Available and responsive to questions
· Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
· Database experience
Desirable:
· Demonstrates continued personal/professional development
· Active in the Salesforce community
· Experience with Amazon Relational Database Service
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you have previous experience managing database integrations with Mulesoft?
- Have you managed OmniChannel work flows?
- Have you worked with Salesforce Service Cloud Voice?
Experience:
- Salesforce: 2 years (Required)
License/Certification:
- Certified Salesforce Administrator (Required)
Work Location: Remote