Closing Date: August 21, 2019, 9:59 p.m.
The full-time Library Associate position will have a focus on providing programming for children's services and may include morning, afternoon, evening, and weekend hours including Sundays. Successful candidate may be required to adapt to future schedule and location changes depending on library needs.
Perform skilled paraprofessional library support services to contribute to the Library District's effective operation.
Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
Provide general, basic reference and information service by: assisting customers in the use of library facilities, equipment, resources, and services. Refer complex readers' advisory and reference questions to a Librarian or appropriate staff member.
Provide courteous and efficient customer service by performing circulation desk tasks.
Create and present programming for all customer groups as assigned with a focus on children's services.
Develop program materials, including reading lists, promotional displays, and presentation materials.
Provide training to customers in basic library skills including the use of public computers, catalog and reference computers, Internet, and devices.
Assist customers in resolving technical problems or issues. Maintain and troubleshoot equipment utilized in a community library.
Perform other library support services including opening and closing buildings and assisting in maintaining the library in neat, clean, and orderly condition.
Perform collection maintenance activities through the use of reports and data, to include weeding the collection for condition as well as reallocation of library materials.
May be designated in charge of the community library in the absence of other supervisory staff or building manager.
Additional Duties and Responsibilities
Duties are considered non-essential and include the following:
Make presentations to the public as assigned.
Prepare correspondences and reports.
Train new staff as needed.
Attend meetings, trainings, and workshops as assigned.
Assist with special projects as required.
Participate on committees or teams as assigned.
May serve as the volunteer coordinator of a community library.
Perform other duties as assigned.
Positions of the class typically report to the community library manager. Although direct supervision is not a normal part of the position's work, incumbents may be designated as lead people to provide work direction to coworkers or volunteers.
Core Library Competencies
Employees are expected to demonstrate the following qualities at all times:
Adaptability: Adjust nimbly to obstacles or changing conditions to arrive at the desired goal.
Communication: Express self clearly, effectively, and compellingly in written, verbal, and nonverbal messages.
Customer Service: Build and maintain responsive, effective relationships with internal and external customers.
Interpersonal: Accurately perceive others and the impact of one's own behavior to balance relationship and goal needs appropriately and positively in interactions.
Professionalism: Align behavior with the library's mission, values, and strategic focus in serving a diverse stakeholder community.
Valuing Diversity: Manages relationships with all people inclusively and equitably; conveys respect by valuing and encouraging the unique dimension each employee adds to the organization and each member of the community brings to the whole. Demonstrates an ongoing commitment to expand one's own awareness, knowledge, and skills of others' cultures, beliefs, identities, languages, interpersonal styles, and behaviors.
Required Knowledge, Skills, and Abilities
The employee is expected to perform or possess the following:
Thorough knowledge of established web-based databases and techniques of searching and accessing those resources.
Thorough knowledge of established practices and procedures for an integrated library system (ILS).
Thorough knowledge of library procedures for determining needs and interests of customers.
Knowledge of collection development policies and procedures.
Knowledge of library resources, programs and services in a public library.
Strong customer service and communication skills.
Strong organization and attention to detail.
Ability to handle and resolve disruptive behavior effectively.
Ability to work independently and to set priorities.
Ability to operate relevant computer systems including hardware and software, such as Microsoft Word, Excel, electronic databases, e-mail, and internet navigation in addition to other office equipment and security systems.
Ability to work cooperatively and maintain effective interpersonal skills with the public and co-workers.
Education and Experience
These skills and abilities typically are acquired through a combination of training and experience including a college-level education or specialized training such as library science, presenting programs or other profession-based subject areas.
Three years of experience providing customer service in a library or public service environment is required.
Physical and Environmental Conditions
The physical demands described here are representative of those that must be met by a staff member to perform the essential functions of this job successfully.
While performing the duties of this job, the incumbent is required to: talk and hear; sit, stand and walk; use hands to finger, handle or feel; reach with hands and arms; specific vision requirements include sufficient vision to read and recognize numbers and alphabetical characters on computers, devices, books, and other library materials. An incumbent may frequently lift, push, pull, carry, load and unload objects or materials weighing up to 35 pounds.
Most of the work is carried out within a generally accessible, safe, indoor environment. There are regular interpersonal contacts with staff members and with customers of various ages. These contacts and situations are deemed to be generally safe and free of undue stress, but require incumbents to be cordial, helpful and skilled in interpersonal relations with others both in the public and within the Library District.
The following supplemental questions will be asked during the application process:
Describe your experience in providing technical assistance in computer hardware and software.
Describe your experience in creating programs and presenting information to groups of people.
Describe your experience providing customer service in a library or public service environment, including specific examples.
Describe your experience navigating web databases and the techniques used for researching and accessing those resources.
Describe your experience being in charge of a building or facility.
Describe any college education and/or any additional post-secondary instruction and training you have had, including the major or program(s) of study.