Prescription Verification Specialist - January 20th, 2020

1-800 CONTACTS - Draper, UT3.7

7 days agoPart-time$12 an hour
EducationSkillsBenefits
At 1-800 Contacts, we make ordering and obtaining contact lenses simple and exceptional. Of all the companies that talk the talk about putting the customer first, we are one of the few that walk the walk. As a Data Process / Service Specialist, you will be able to let your customer service skills shine. You will have the opportunity to contact doctors as well as customers to obtain contact lens prescriptions. You we be in charge of data entry for contact lens prescriptions that you receive. You will help guide our customers through the contact lens prescription verification process by communicating with them directly over the phone, through email or via text messages. Your position will help provide the best customer service possible as you help customers complete their orders!

The Deets:
  • Start Date: January 20th, 2020
  • Training: Four weeks, M-F 9AM to 4PM
  • Full & Part Time positions available
  • Shift: between 11AM-11PM
  • One weekend shift (Saturday or Sunday)
  • Pay: $12 an hour
Things You'll Do:
  • Contact eye care providers to obtain prescriptions for our customers
  • Verify contact lens prescriptions by processing inbound faxes from customers and eye care providers.
  • Respond to Call Center emails and offer exceptional customer service
  • Advise customers regarding any order adjustments
  • Interact directly with customers over the phone, through email or via text messages
Things You'll Need:
  • High school diploma (or GED equivalent)
  • Excellent oral and written communication skills
  • Great typing/computer skills (at least 35 words per minute)
  • Hustle and tireless work ethic
  • Self-starter, driven, motivated, proactive, and disciplined
  • Be innovative, and think on the fly
  • Ability to show up to work on time and work your scheduled shift
  • Previous experience in Customer Service and Sales
  • Know how to have fun and work hard!
  • Live the company values: Make Her Day, We Win as a Team, We Live for the Impossible, We Champion You
The Perks:
  • Monthly performance bonuses (up to $6 per hour)
  • Bi Annual performance raises
  • Work from home (Upon performance and manager approval)
  • Career development and opportunities for growth
  • Corporate recognition program
  • Tuition reimbursement
  • Paid/Unpaid time off
  • 401K match
  • UTA pass
  • Gym and Wellness programs
  • Sponsored sports teams
  • Unlimited free soda and cereal
  • Onsite Grill
  • Health, dental, and vision coverage
  • Flex spending
  • Life Insurance
  • Disability benefits
PLEASE NOTE: THIS IS NOT AN IMMEDIATE WORK FROM HOME POSITION, THIS ROLE WILL BE BASED AT OUR DRAPER HEADQUARTERS