Key Holder

The Paper Store - Northborough, MA3.5

The Paper Store – Key Holder

Overview: The Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. Key Holders are responsible for: delivering world class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment. Key Holders report directly to the Store Team Leader, and all other members of management.

Job Purpose: Key Holders are responsible for providing customers with a unique shopping experience by utilizing The Paper Store G.U.E.S.T. service approach – our best practices of sales and service. Key Holders are responsible for all Sales Associate responsibilities. Responsibilities also include: providing the team with continuous coaching to improve sales and service, processing customer returns and exchanges, supervising the sales floor, and performing store opening/closing procedures.

Key Responsibilities:
Act as a The Paper Store Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
Greet and welcome every customer warmly and with enthusiasm
Understand customer needs by asking open-ended questions
Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
Suggest additional items to build onto sales by utilizing effective selling techniques
Thank the customer sincerely and invite them to return and shop with us again
Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
Consistently capture accurate and valid customer information at the POS
Maintain awareness of all current promotions and process them correctly at the Point of Sale
Build customer loyalty by being friendly, attentive and respectful of customers
Uphold a respectful work environment modeling ethical behavior, fostering open communication, and maintaining confidential information as required
Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business
Continually train and coach associates on GUEST service behaviors and assigned tasks
Demonstrate desire to participate in training and development utilizing all training resources available
Prepare incoming product for the sales floor by following instruction and guidance from supervisors
Merchandise product following company visual guidelines and visual standards
Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
Uphold store maintenance and cleanliness standards
Perform management functions as expected. This includes, but is not limited to: opening and closing of the store, management functions on point of sale, supervising the sales floor, coordinating breaks etc.
Assist with all other related tasks as directed within assigned time frame
Comply with all company policies and procedures

Job Requirements:
Previous experience and leadership work in specialty retail is preferred
Ability to work a flexible schedule to include nights, weekends, and holidays
Demonstrate an ability to multi task, while being attentive to customers
Proficient in using Microsoft Office and POS Systems
Ability to work well, and be a leader, in a team environment
Ability to be mobile on a sales floor for extended periods of time
Professional attire, demeanor, appearance and compliance to company dress code required
Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques

Brand: The Paper Store
Address: 9108 Shopsway Northborough, MA - 01532
Property Description: 0022 - 9108 Shopsway, Northborough, MA
Property Number: 0022