Visitor Services Attendant

City of St. Paul - Saint Paul, MN

Part-time | Temporary
General Duty Statement

Como Park Zoo and Conservatory is now hiring seasonal part-time positions in the Visitor Services Department.

Visitor Services Representatives (VSR) provide excellent customer service, collect donations, assist in administering first aid, staff events and special exhibits and serve as public educators teaching visitors about plants, animals and conservation at Como Park Zoo and Conservatory.

This position includes working in both indoor and outdoor settings and requires standing and/or walking during most of the 4-9 hour shifts. Most shifts include posts outside in all weather conditions including rain and snow as well as low and high temperatures.

A passion for environmental conservation and working with diverse audiences is a must.

Core skills and experience include: customer service experience, strong communication skills, plant and animal knowledge, the ability to work both independently and as part of a team, cash handling, second language skills and CPR/First Aid Certification.

The City of Saint Paul has established a Racial Equity Strategy with goals of ending racial disparity in the City as an organization, achieving racial equity in city services and engagement, and eliminating race-based disparities in our community. This citywide effort is designed to ensure that race does not predetermine opportunities in education, employment, housing, health and safety.

Job Responsibilities:
Represent Como Park Zoo and Conservatory in a professional manner by providing friendly, courteous, flexible, knowledgeable and helpful customer service
Actively welcome, engage, guide and orient visitors at donation boxes and throughout the gardens and grounds
Enthusiastically interpret plants and animals to visitors of all ages in an informal setting
Follow and enforce established policies and procedures
Staff special events and special exhibits (Pollinators, Obon Festival, and Como Shuttle)
Greet, train and support volunteers
Adhere to Como's dress code policy and carry oneself in a professional manner
Set-up tables, chairs, shovel snow and support events (Weddings, Halloween, Conservation Weekends, Corporate Events, Picnics, Legacy Funded Programs)
Assist with administering first aid and giving CPR
Ensure opening and closing procedures are done daily
After initial employment staff may take advantage of additional opportunities including: Keeper and Gardener talk moderation, animal talk presentation, work at the front desk, Giraffe Feeding Station experience sales, count donations, Story times performances and animal handling as operational needs require
Other duties as assigned

Training Requirements
Must attend and fully participate in ONE of the three offered sessions.
All training dates are paid and mandatory
Must be available from 9:00 am- 6:30 pm on the first four training dates and from noon-9:00 pm on the last training day of each session.

February 24th, 25th, 26th, 27th and March 1st (shifts scheduled beginning March 2nd after training is completed)
May 19th, 20th, 21st, 22nd and 23rd (shifts scheduled beginning May 24th after training is completed)
June 9th, 10th, 11th, 12th and 13th (shifts scheduled beginning June 14th after training is complete)

Requirements
High School Diploma or General Education Development Certificate (GED)
Must be able to work 20 hours per week through Labor Day; including weekends, some evening events and holidays
Must be dependable; report to work on time and as scheduled
Be committed to support inclusiveness and diversity and to treat all visitors and co-workers with respect
Have the ability to stand, be active or walk for four hours at a time
Working indoors and outdoors in all weather and temperature conditions
Have the ability to communicate clearly and effectively over the radio and public address system
Be self-motivated, outgoing, and well-spoken and to provide proactive service
Display strong leadership skills
Be available to attend ongoing trainings which may include: customer service, cash handling, emergency procedures, equity, first aid and plant and animal interpretation
Must be able to lift or push 20 pounds
Pass a criminal background check
By Closing Date, you MUST

Submit an application (Download PDF reader) and optional cover letter and resume to: ComoVisitorServices@ci.stpaul.mn.us

OR

by mail or in person to:
Como Park Zoo & Conservatory
Attn: Visitor Services Manager
1225 Estabrook Dr.
Saint Paul, MN 55103

Please click here for an Application. (Download PDF reader)

Deadlines and Submission Information:
Application deadline for February and March training sessions is February 7, 2019
Application deadline for May training sessions is May 1, 2019
Application deadline for June training sessions is May 24, 209

Selection Process Information

Additional Applicant Information:
This is a seasonal, temporary position. Positions available Spring – Labor Day with possible extension through fall.

Employees earn Safe & Sick Time.

Official title is: Parks & Recreation Worker for the City of Saint Paul

The information you supply will be used to assess your qualifications for this position; to distinguish you from other applicants; and to contact you for an interview. The following information will be considered private data pursuant to the Minnesota Government Data Practices Act: your name, home/work/email address, and home phone number. If you are considered a finalist for an employment vacancy, your name, education, training, and previous work experience will become public data. Private data is available only to you and to other persons in the City who have a bona fide need for the data. Upon court order, data may be disclosed in legal proceedings. Public data is available to anyone requesting it and consists of all data not designated in this notice as private.

Veteran's Preference: If you are a veteran and would like to receive Veteran's preference in accordance with MN Statute 197.455, you must submit a photocopy of your DD214 preferably at time of application. Click here for more information.

The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQ community, and individuals with disabilities are strongly encouraged to apply.