Overview:
Come join our Amazing team here at Hackensack Meridian Health! We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more!!!
This position is responsible for providing a wide variety of activities including but not limited to: initiating patient intakes; scheduling appointments; performing insurance screening and verification/authorization processes; patient registration; handling a high volume of customer calls/inquiries; entering patient charges; responding to medical records requests and billing inquiries; preparing reports; maintenance of department records.
Responsibilities:
- Communicates all pertinent information to patient/customer at initial and subsequent contacts.
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Answers incoming department calls within three rings. Fields department call volume: asks appropriate questions to screen calls, relays accurate information to caller, takes appropriate action.
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Monitors voicemail and initiates appropriate follow-up. Relays messages to staff per department guidelines.
- Obtain and document all pertinent information for scheduling intake to facilitate effective insurance verification, scheduling and registration processes.
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Verifies insurance on all new referrals and screens appropriately for department specific needs.
- Documents all interactions with insurance representatives, patients/customers and interested parties.
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Pursues, researches and relays any discrepancies to insurance company representatives, patients and appropriate supervisors.
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Compiles statistical information as needed per department needs. Prints daily scheduling reports. Forwards reports to referral sources documenting accurate information.
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Follows department procedures for initiating required authorizations for services and verifying receipt of authorizations.
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Pre-registers patients per department guidelines. Obtains insurance cards, prescriptions, insurance referrals along with other required registration forms.
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Updates, revises and enters all information in registration system. Obtains patient signatures on all registration paperwork.
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Informs patient of co-payment/payment responsibilities and collects payment.
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Compiles new patient chart including department forms.
- Schedules, re-schedules, coordinates and prioritizes scheduling of multiple service needs. Updates schedules per department guidelines.
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Advises patient/customer of department guidelines related to scheduling, registration, cancellations and late arrivals.
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Completes all scheduling processes prior to patient's first visit and assures that all involved parties have necessary information.
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Other duties and/or projects as assigned.
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Adheres to HMH Organizational competencies and standards of behavior.
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Lifts a minimum of 5 lbs., pushes and pulls a minimum of 5 lbs. and stands a minimum of 1 hour a day.
Qualifications:
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- Minimum of 1 year related work experience in a physician practice, hospital setting or directly related customer service setting.
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Good organizational skills; ability to set priorities effectively.
- Excellent communication, written and interpersonal skills; and ability to accept direction and perform multiple tasks.
