Working for Colorado 811 means you are helping to protect Colorado’s underground infrastructure and the community you live in!
We are so much more than a typical call center; our goal is to provide top notch service to our customers and help keep them safe while on a job site or working on a project at their home. Colorado 811 is a nonprofit organization, so you will never have pressure to sell products or services. We are here to keep Colorado safe!
We are a flexible/hybrid work environment and value working from home. There are certain requirements to be in office (new-hire training, developmental training, severe IT issues etc.).
- When you click you will be directed to our application page on our website
Benefits/Perks
- Competitive compensation
- Equipment is provided
- $25 bi-weekly internet reimbursement
- Annual cost of living increases
- Performance based bonuses
- Employer paid health, dental, vision insurance
- 401k (following one year of employment)
- Life Insurance/AD&D/STD/LTD
- Wellness programs
- Paid Holidays (following 90-days of employment)
- Paid time off (following 90-days of employment)
- Fun activities and incentives
GENERAL RESPONSIBILITIES:
- Process Locate Requests in an efficient and professional manner maintaining a high degree of accuracy
- Answer incoming customer calls (ACD) in an efficient and professional manner
- Data entry
- Map reading
- Quality Assurance (QA) of peer transactions
- Receives direction and disciplinary action from Contact Center Supervisors and Contact Center Manager
- Receives ongoing coaching and feedback from all Support and Administrative personnel
- After-hours and holiday ACD support
REQUIRED SKILL-SET:
- Strong professional customer service skills
- Proficient and professional verbal communication & grammar skills
- Proficient map reading skills & geographical knowledge of Colorado
- Ability to consistently apply procedural guidelines
- Ability to think & act clearly when dealing with an emergency or stressful situation
- Proficient in use of keyboard, mouse, and multiple monitor arrangement
- Ability to sit or stand while performing job duties for an entire shift with a minimum of unavailable time
- Dependable and punctual with minimal unscheduled absences
EXPERIENCE:
- Minimum of 2 years of experience in customer service
- Call center experience preferred
EDUCATION:
- Minimum of high school diploma or GED required
WORKING CONDITIONS:
- Indoor, in-office contact center, hybrid remote work environment
- Occasional required in-office work
- Extensive periods sitting or standing at a desk and working on a computer
HOURS:
- 7:00AM-4:00PM or 8:00AM-5:00PM; Monday through Friday, overtime during periods of high call volume and occasional after-hours and holiday shifts
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
Work Location: Hybrid remote in Golden, CO 80403
