The Make to Order: International Customer Service Representative will act as the key conduit of information between our international customers and the factory. The CSR will be responsible for providing status updates on current orders as well as be the focal point for developing delivery schedules for future projects. The CSR must work closely with several different functions of the company (Purchasing, Operations, Engineering, Warranty, etc.) to gather adequate information for all customer inquiries.
Principal Duties and Responsibilities:
Act as single point of contact for all information pertaining to customer orders for assigned accounts.
Gather information related to customer requests and develop an accurate response that exceeds the customer’s expectations.
Communicate with both technical and non-technical resources within the factory to obtain the information necessary to address customer questions and concerns.
Initiate corrective actions using information gathered from customer complaints.
Assess and administer fees for expedited orders, change orders, and order cancellations.
Participate in customer visits or trade shows as required.
Required Knowledge, Skills, and Abilities:
Excellent written and oral communication skills with attention to detail and demonstrated ability to use proper grammar and spelling.
Ability to work effectively in a team environment.
Excellent critical reasoning skills.
Strong technical aptitude.
Experience using ERP Systems (SAP preferred)
Proficiency with standard MS Office programs.
Highly organized, self starter that can work with little direct supervision.
Ability to make sound decisions when needed.
Education and Experience:
B.S. in Communications, Business, Organizational Leadership or similar technical discipline required (or commensurate experience).
1-3 Years of customer service experience in a manufacturing environment.
Working knowledge of mechanical equipment (motors, engines, pumps, etc.)
Grundfos participates in E-verify and is an Affirmative Action, Equal Opportunity Employer