Human Services Specialist 3 (Benefit & Eligibility Worker)

State of Oregon - Lakeview, OR (30+ days ago)3.9


This employment opportunity is with the Oregon Department of Human Services/Self Sufficiency Programs. There is ONE (1) permanent full-time opening located in Lakeview. This position is represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancies and may be used to fill future vacancies as they occur.
Duties & Responsibilities
The purpose of the Benefit and Eligibility Worker is to assist the agency mission of poverty prevention and family engagement by accurately determining eligibility for programs provided by Self Sufficiency program which include Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), and Employment Related Day Care (ERDC). This includes coding the appropriate systems to deliver benefits as determined by the eligibility of the applicant. This is accomplished by conducting interviews, reviewing verifications and interpreting policy and rules.


Determination of Initial Eligibility
Determines initial eligibility for TANF, Domestic Violence services, SNAP, Medical and Employment Related Day Care applicants and / customers by:
Interview applicants in person, by phone, or in applicant's home to gather information needed to assess and determine if there is a need for services and benefits.
Explain the programs, policies and procedures.
Utilizing and reviewing all applicable forms.
In-depth interviewing by comparing information on forms to statements given by the customers.
Verifying eligibility factors by pursuit of documents and statements from collateral sources.
Analyzing all information obtained and applies policies and guidelines to determine eligibility.
Notify family of needed documents.
Make decisions to approve or deny the case based on all of the above.
Complete all necessary documents and enter information accurately on the State of Oregon computer system this also includes narration summary of interview, citing collateral sources and reasons for case actions.
Assist clients in self sufficiency goal setting.
Complete initial case plan with mandatory TANF.
Transfer initial case plan to Human Service Case Manager.
Carry and Maintain an On-going Caseload
Completing predetermination of eligibility forms for all programs when appropriate.
Complete field visits and home intakes within established guidelines.
Working with other agencies, medical providers, and other community resources to provide benefits and services to customers.
Follow up on significant changes that affect an increase or decrease in money payments.
Exploring other possible benefits such as SSI, VA, Child Support, Tribal, etc.
Exploring and writing up overpayment information with necessary fraud referral made to the investigator.
Make sure all data related to the case is on the computer and current.
Prepare and submit ongoing reports on families and individuals to be worked and corrected as directed from management / leadership team in a timely manner.
Provide assistance to families in obtaining Child Support through interview, collection of child support information for case, and referral of Support Enforcement Division.
Provide benefit transfer services in out-stationed settings such as schools and community based organizations, if assigned.
Respond to and act on correspondence, phone calls, office visits and request for information in a courteous and respectful manner within the time frames specified by branch procedures and state policy.
Professional Relationships
Promote participant self sufficiency by participating in branch teams and on committees that look for more effective and efficient ways to provide our services.
Support professional collaborative working relationships in work teams by taking an active part in decision making, considering options, demonstrating flexibility, developing alternatives, and respecting other's needs.
Establish and maintain working relationships with participant families, contractor staff, the general public, community resources, and other agency staff. Participate in community activities and outreach services that pertain to specific job functions.
Maintain knowledge of local labor market.
Model professionalism through all interactions at all times and promotes the agency mission.
Promote the Departments mission in ways that honor diversity.
Coordinate work flow with team members through out the branch.
Accept assignments requested by the lead and / or management.
Review policy changes and updated manual material.
Attend unit meetings and trainings as assigned.
Maintain an organized work station.
Maintain case load management controls and coordination workflow.
Professional Development
Continually seek to develop and improve team effectiveness by enhancing communication skills in the areas of giving and receiving constructive feedback, negotiating solutions, personal effectiveness, conflict resolution, and team effectiveness.
Attend education and training modules that encourage professional development and enhance continual learning.
Utilize Department resources to maintain and develop knowledge of computer systems to gather, compile, and report information as required.
Assist in training and mentoring of coworkers. Collaborate with coworkers on solutions to difficult situations.
Develop and maintain knowledge of assigned Self Sufficiency programs.
Other duties as assigned.

The employee's work is conducted in offices, customers' homes and other program sites. Work can require travel, including overnight. Employee has contact with a range of people including some exhibiting anger and frustration. Customers could be drug or alcohol affected and/or in need of treatment. The employee will exposed to a range of emotionally charged issues and will need to respond professionally, confronting when necessary.

The work schedule for this position will be determined by business need. Also based on business need, this position may be relocated to other offices or to out stationed sites within the district.

Office environment with heating, ventilation and air conditioning. Limited physical exertion. May require sitting at a terminal or telephone for prolonged periods of the work day.
Qualifications, Required & Requested Skills
Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the desired attributes for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.


Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.

Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience).


Experience working with a social and/or human services program.
Experience working in a social/human services setting (providing assistance to individuals and/or groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, health, cultural competencies, inadequate housing) where you interviewed customers to obtain information and determine eligibility.
Experience using basic mathematics (addition, subtraction, multiplication and division) in a work environment.
Experience preparing and maintaining written narrative documentation of the activities concerning individual client cases.
Experience involving communicating decisions regarding the approval or denial of benefits or services and the explanation of laws, rules or regulations.
Experience communicating decisions, laws, rules or regulations.
Experience checking documents for accuracy, quickly and precisely, to find and correct errors in an environment where your work is reviewed regularly.

Applicants that most closely match the minimum qualifications and desired attributes will be invited for an interview
Additional Information
The state of Oregon is now requiring all applications have a valid email address.

Applicant E-Recruit Help and Support
This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.

E-Recruit technical support:

Information on Veterans' Preference points

Questions and inquiries regarding this recruitment may be directed to:
Kelli Anne K. Rodrigues, Workforce Recruitment Consultant

DHS will communicate with all applicants via e-mail.

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (8:00 a.m. and 5:00 p.m. (PST) Monday-Friday.

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.


The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity.
Core benefitsMedical, vision and dental insurance Comprehensive medical, dental and vision plans for the employee and qualified family members $5,000 in employee basic life insuranceRetirement benefits
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP) Employer paid defined benefit and defined contribution programs**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.
Paid leaves and other benefits
Sick leave earned at the rate of 8 hours per a month with no maximum accumulation Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments 24 hours personal leave earned each fiscal year Ten paid holidays a yearThe state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits
Term life (employee, spouse or domestic partner, and dependents Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Flexible spending accounts Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.
The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.