Job Description Summary
The Facility Manager will manage the day-to-day operation and maintenance of the client’s facility in a safe, fiscally responsible and compliant manner. The Facility Manager is expected to contribute to the development and implementation of the strategic plan for maintaining and operating the facility. The position is responsible for the mentoring, work performance and technical development of the program team as well as the coordination and assignment of projects and services, with optimal efficiency, through effective leadership. The Facility Manager is expected to operate autonomously and professionally in all areas of responsibility, and with all levels within the client’s organization.
The Facility Manager reports to the Operations Manager and is responsible for the following activities:
Oversee the daily operations of the Program.
Manage all activities of the team and integrate with other departments within the client’s facility.
Ensure compliance with all applicable rules and regulations.
Effectively communicate and collaborate regularly with client’s stakeholders within the organization to ensure program objectives are being met.
Supervise the planning, budgeting and control of operation expenses.
Supervise the onsite employees to ensure optimum performance.
Monitor the team’s performance through use of objective metrics reported at least on a monthly basis.
Develop, mentor and empower team to reach their full potential, both technically and professionally.
Proactively evaluate current and future services and support and make recommendations for continuous improvement.
Perform regular inspections of the facility and recommend and direct improvements, maintenance and repairs as per contract deliverables.
Contract for vendor services.
Maintain key relationships with clients, tenants, FD, and other government agencies.
Performs other duties as assigned
Manages all site Integrated Facilities Management functions, is responsible for the overall direction, coordination, and performance evaluation of staff. Manager carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Safety and Risk Management – Role models safety culture. Implements safety program at the site level. Performs regular behavioral safety inspections and observations. Provides safety resources, implements programs and policies, and resolves safety issues. Directs security procedures; Performs security inspections/audits and conducts drills.
Problem Solving – Understands business implications of decisions; Aligns work with strategic goals. Develops and implements cost saving measures; Identifies and resolves problems in a timely manner; Leads and participates in group problem solving situations.
Communication – Strong focus on customer service. Expert at listening. Speaks clearly and persuasively in positive or negative situations; Responds well to questions; Demonstrates group presentation skills; Writes clearly and informatively; Presents information objectively.
Teamwork – Builds and rewards teamwork. Manager puts success of team above own interests.
Leadership – Displays passion and optimism; Inspires respect and trust; mobilizes others to fulfill the vision. Exhibits confidence in self and others; Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Delegates effectively
Inspires and motivates others to perform well; Effectively influences actions and opinions of others.
Managing People – Sets and achieves challenging goals; Builds a diverse workforce.
Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services.
Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgment – Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Includes appropriate people in decision-making process
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks.
Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Productivity and Efficiency – Continually strives to improve productivity. Implements cost savings plans and programs. Takes responsibility for outcomes; Keeps commitments; Volunteers readily; Undertakes self-development activities.
Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree from four-year college or university; or seven to ten years related experience; or equivalent combination of education and experience.
Ability to read, analyze, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information to managers, clients, and customers.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Knowledge of CMMS systems specifically (MAXIMO) is a plus. Knowledge of BMS systems.
Knowledge of Business Systems or Document Management Database software; Lotus Notes Internet software; MS Excel Spreadsheet software and MS Change Control practice.
Ability to troubleshoot issues define problems in Integrated Facilities Management service delivery, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions
Experience in facilities services is preferred. Industry designation preferred. Must have ability to identify best practices within industry and a proven ability to apply across multi-site/account scope. Experience in life sciences environments required. Scheduling and Planning experience is required.
Build and lead high performing teams – attract and retain the best qualified individuals for the positions available.
Foster change and promotes innovation – seeks solutions that strengthen safety, quality, compliance, value and effectiveness.
Accountable for results – translates goals into actionable plans and monitors results.
Demonstrates technical proficiency in Facilities Management including maintenance and operations of building Mechanical, Plumbing and Electrical systems, and Pharmaceutical R&D Lab Equipment.
Poses highly developed organizational skills with the ability to manage numerous high priority activities and delegate effectively.
Manage work load with effective balance of internal and external resources including integrated facilities management models and organized labor.
C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.