Scheduling Specialist

Northstar Family Dental - Lewis Center, OH (30+ days ago)

Full-time

Northstar Family Dental is quickly expanding and we're looking for a full-time Scheduling Specialist to work out of our newest office located in Lewis Center. Northstar Family Dental was named Westerville's Small Business of the Year in 2016. Our doctors have been named top dentists since 2014, and the practice owner has been recognized as one of Columbus' 20 Outstanding Women of 2017 for her philanthropic contributions to our community. We offer a patient-focused, collaborative, positive-energy work environment. Benefits include, but are not limited to; base pay plus the potential for a monthly incentive, full and part-time PTO, paid holidays, a wellness program, team incentives and prizes, fun team outings, paid community volunteer opportunities, and supportive leadership that understands and values human capital.

The patient is the focus of every interaction. As a scheduling specialist, responsibilities and essential functions include, but are not limited to:

  • Answer all inbound calls where the primary goal is to answer patient inquiries, set appointments, and fill the schedule for two office locations.
  • Accountable to follow a set system for answering phones.
  • Respond to inquiries in a thorough, accurate, timely and courteous manner, and complete outbound follow-up calls as needed.
  • Enjoy making the patient experience a top priority and has a passion for delivering excellence on every call.
  • Accurately and clearly document all activity in patient records while maintaining privacy of information in compliance with HIPAA and other applicable rules and regulations.
  • Understand and value the importance of attention to detail.
  • Process payments or arrange payment plans when the opportunity presents itself.

This position requires full-time schedule availability during the hours of 8:00AM - 6:00PM Monday – Friday.

If you, or someone you know, are interested in joining our team, please send a resume and a short narrative about why you'd like to join the Northstar Family Dental team.

Job Type: Full-time

Experience:

  • customer service: 1 year (Preferred)