User Engagement Associate - Contract Position

Opportunity@Work - Providence, RI (30+ days ago)

Who we are:

Opportunity@Work is a nonprofit social enterprise with a mission to expand access to career opportunities so that all Americans can work, learn, and earn to their full potential in a dynamic economy. Our work is anchored by three pillars: transforming hiring practices, expanding learning pathways, and pioneering talent financing.

Critical to the support and acceleration of this work, Opportunity@Work, as a part of its solutions, is building a platform, utilizing assessments and volunteer coaches to help individuals showcase their skills so that employers committed to inclusion can find and hire talent. This multi-sided marketplace would bring together community organizations, civic leadership, and employers to support an individual at every point in their career journey from exploration to leveling up in a career.

About the Role:

We are looking for an enthusiastic and driven User Engagement Associate who will often be the first point of contact with potential customers and will set the tone for the job seeker experience. The User Acquisition Associate will be outbound prospecting in Rhode Island and supporting the Community Engagement Manager to generate new leads, effectively follow up with leads, convert leads to users, and hand off job seeker relationships to the Customer Success team. This is a three month contract position, with the possibility of renewal at the end of three months. The salary for this position is $25 per hour, 40 hours a week.

Your Responsibilities:

  • Support the Community Engagement Manager to create an outbound prospecting strategy and to help fill and maintain a healthy pipeline of leads of job seekers
  • Create a meaningful first impression to our prospects by providing them with a meaningful experience and overview of our value proposition
  • Work closely with the Customer Success, Product, and Communication/Marketing team to share best practices and continuously learn and develop.
  • Maintain active engagement with new and existing leads through creative & compelling follow-ups
  • Organize and attend local events to drive awareness of TechHire.Careers and engage directly with prospects
  • Meet and exceed monthly goals of sourced qualified leads and converted customers
  • Record and track data and interactions using Salesforce and Intercom.

You should have:

  • Experience in lead generation, sales, customer service, account management, recruiting or a similar function
  • Clear communication: You have good written and verbal communication skills with the ability to synthesize complex information into simple and engaging terms with your audience in mind.
  • People-centered approach: You enjoy engaging with people and have a talent for building and managing strong relationships that achieve outcomes. You are comfortable working in teams and can build rapport with people from diverse backgrounds and perspectives.

How to Apply:

Please submit a resume and short cover letter in PDF by email to joinus @

  • In your cover letter, please include an answer to why you believe that you would be a good fit for this role in our organization (e.g., your strengths and major contributions that best describe your abilities).
  • Subject Line should read “User Engagement Associate”.
  • We value past demonstrations of skill above all else. If possible, include examples of previous experience that demonstrate your skills for this role

We will only review complete applications!

You may also mail your application to:

Opportunity@Work, Inc.

1111 19th Street NW, Suite 1180

Washington, DC 20036

Attn: HR Generalist

Accommodations: Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Opportunity@Work is an equal opportunity employer committed to hiring a diverse workforce at all levels of the organization. We value and encourage the contributions of our employees and strive to create an environment where everyone can reach their full potential and drive outstanding results. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.

Job Type: Contract

Salary: $25.00 /hour