Position Summary:
The Dispensing Technician Operations Manager reports to the Pharmacist in Charge (PIC) and will oversee the day-to-day operations of the dispensing department. The Dispensing Technician Operations Manager is responsible for all managing department employees, inventory management, and process improvement initiatives.
Duties and Responsibilities:
- Maintains compliance with federal and state pharmacy laws and regulations
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Ensures safe storage and handling of prescriptions drugs including hazardous drugs and controlled substances
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Responsible for implementing systems and procedures across multiple shifts
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Identifies opportunities to improve efficiencies and drive performance (lean six sigma)
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Develops and maintains work instructions and standard operating procedures
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Ensures initial and ongoing training is delivered to staff
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Establishes, implements, and enforces team metrics and adjusts as needed
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Prepares and distributes weekly/monthly/quarterly metrics to PIC
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Conducts all interviews and maintains proper staffing levels
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Prepares all documentation and delivery of employee corrective actions, , terminations and investigations
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Ensures proper licensing of staff
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Maintains inventory control and first in, first out procedures
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Delivers high level of customer service both internally and externally
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Performs other duties as assigned
Knowledge and Skills:
- Excellent verbal and written communication skills
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Excellent interpersonal, negotiation, and conflict resolution skills
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Excellent organizational skills and attention to detail
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Excellent time management skills with a proven ability to meet deadlines
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Strong analytical and problem-solving skills
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Ability to prioritize tasks and to delegate them when appropriate
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Ability to act with integrity, professionalism, and confidentiality
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Thorough knowledge of Texas pharmacy laws and regulations
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Thorough knowledge of inventory management and FIFO practices
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Strong interview skills
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Proficient with Microsoft Office Suite or other related software
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Proficiency with or the ability to quickly learn the organizations pharmacy management system.
Experience and Qualifications:
- Currently registered and in good standing with the Texas Board of Pharmacy as a pharmacy technician or willing to obtain certification
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5+ years of management experience required
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2+ years of pharmacy experience preferred
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Flexible to work long hours including weekends
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Lean six sigma white belt or greater preferred
