Located on iconic Ocean Avenue, Viceroy Santa Monica embodies luxury California living at its finest. The property boasts 162 meticulously appointed guestrooms originally designed by internationally acclaimed designer Kelly Wearstler. On-site amenities include access to two plunge pools surrounded by chic cabanas offering privacy in style; CAST Lounge, an upscale and stylish nightlife destination with curated specialty cocktails in the hotel lobby; and a one-of-a-kind dining experience at CAST Restaurant, an acclaimed restaurant with a locally influenced menu utilizing seasonal and authentic flavors with distinct Los Angeles flare.
Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Greet all late night guests with a warm welcome whether interacting in person or over the phone
Execute all registration processes from arrival and departure in accordance with check-in and check-out performance standards
Conduct any closing reports as necessary
Settle guest accounts while ensuring all service standards are followed
Have full knowledge our property management system and other interfaces as required
Execute all cashiering processes, inclusive of posting charges to accounts in Opera
Collaborate with Concierge, PBX, Reservations, Food & Beverage, and Housekeeping teams to ensure a memorable experience for all guests
Display a friendly, courteous, and professional demeanor in all interactions with guests, patrons, and other colleagues at all times
Positive attitude, energetic and outgoing
Related experience in luxury hostility an asset
Excellent interpersonal, analytical, and organizational skills
Knowledge of Opera an asset
Grooming: All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)
This job description in no way states or implies that these are the only duties to be performed by the colleague occupying this position. Colleagues will be required to perform any other job-related duties assigned by their supervisor.
Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.