Director of Programs

U.S. Federal Government - Chicago, IL4.3

As Director of Programs, you will be responsible for planning, directing, organizing, and coordinating the benefit claims processing and payment operations of the agency. The incumbent reports directly to the RRB's three member Board. This position is a career reserved position in the Senior Executive Service and is located at our national headquarters in Chicago, Illinois.


As Director of Programs, you will:
Plan, direct, organize, and coordinate with and through subordinate directors, the claims operations sections responsible for retirement, survivor, disability, unemployment and sickness benefits and Medicare claims.
Plan, direct, organize and coordinate with and through subordinate directors, the sections responsible for claims policies, adjudication systems and program evaluation.
Plan, direct, organize and coordinate with and through subordinate directors, the recording of railroad service and compensation for all railroad industry employees.
Maintain the integrity of claims processing operations and evaluate the effectiveness and efficiency of the claims processing operations and activities.
Carry out managerial responsibilities over assigned organizations including goal and objective setting, ensure standards are met, formulate long-range plans, rate or review work performance, establish elements and standards, insure adequate staff and training, resolve complex problems, and initiate or review and approve disciplinary actions.
Establish and maintain liaison with officials throughout the agency, in other Federal agencies and with rail management and rail labor officials, to further agency goals and resolve sensitive matters or complex problems.
Establish and maintain a cooperative working relationship with the union and work with management and union to resolve labor/management issues.
Advise the Board Members and senior management officials on the design, development and implementation of Office of Programs' business objectives and policies.
Serve as a Member of the Executive Committee.
Travel Required
Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential

Job family (Series)
0301 Miscellaneous Administration And Program


Conditions of Employment
Must be a U.S. Citizen
Males born after 12/31/59 must be registered for Selective Service
Suitable for Federal employment, determined by a background investigation
May be required to successfully complete a probationary period
The Board shall appoint as the Director of Programs, an individual with demonstrated ability and experience at a senior management level, in planning, directing, organizing, and coordinating the benefit claims processing and payment operations in a large organization.

You must meet the Executive Core Qualifications (ECQ's) and Mandatory Technical Qualifications (MTQ's) identified below and your application must demonstrate that you possess these qualifications.

Applicants MUST have demonstrated progressively responsible leadership experience that is indicative of senior executive level managerial capability and directly related to the skills and abilities outlined under Executive Core Qualifications (ECQ's) and Mandatory Technical Qualifications (MTQ's). Typically, experience of this nature will have been gained at or above the GS-15 grade level in the Federal service or its equivalent with state or local government, the private sector, or non-governmental organizations. Failure to meet this basic qualification requirement and all executive and technical qualification factors defined below automatically disqualifies an applicant.

Applicants for an initial SES career appointment must clearly demonstrate that they possess the broad executive core qualifications needed to succeed in the SES. The Office of Personnel Management (OPM) is required by law to review the executive qualifications of each new career appointee to the SES prior to appointment. Therefore, failure by non-SES members to address each of the required ECQ's and MTQ's will result in disqualification of your application. Please provide examples that are clear, concise, and emphasize your level of responsibility, the scope and complexity of programs managed, program accomplishments, policy initiatives undertaken, the results of your actions, and level of your contacts. All qualified candidates will be evaluated on the relevance of their experience, education, training, self-development, honors, awards, and outside activities.

Your ECQ statement must not exceed ten pages in length .

ECQ 1 - LEADING CHANGE: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

ECQ2 - LEADING PEOPLE: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

ECQ 3 - RESULTS DRIVEN: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

ECQ 4 - BUSINESS ACUMEN: The ability to manage human, financial, and information resources strategically.

ECQ 5 - BUILDING COALITIONS: The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

OPM's Guide to the Senior Executive Qualifications provides detailed information on the Executive Core Qualifications.

Demonstrated executive level experience planning, directing and coordinating one or more benefit (i.e. retirement, survivor, disability, etc.) claims processing and support operations for a Federal or State Government agency or for a large municipality or commercial organization.
Executive level knowledge of benefit programs such as the Railroad Retirement Act, Railroad Unemployment Insurance Act, Social Security Act including provisions dealing with Medicare, or other entitlement programs.
Demonstrated ability at the executive level providing policy recommendations and direction on administrative matters, including labor/management issues, for a Federal or State Government agency, for a large municipality or for a large commercial organization.

Unless you have already been certified by a Qualifications Review Board (QRB) in the past, your ECQ's must be certified by a QRB before appointment can occur.

Additional information
Salary for Senior Executive Service positions varies depending on qualifications
Selected candidate will be subject to a one-year probationary period in the Senior Executive Service unless the required probationary period has been served
Selected candidate is required to file a Financial Disclosure Report, OGE-278 within 30 days after his/her appointment, in accordance with the Ethics in Government Act of 1978
Veteran's Preference does not apply to the Senior Executive Service
The incumbent is subject to successful completion of a background investigation and favorable reference check

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.

Agency advertises the position through the Government wide automated employment information system for a minimum of 14 days.
Candidates submit their applications to the agency.
Agency rating panel reviews and ranks candidates.
Agency Executive Resources Board recommends the best qualified candidates to the selecting official.
Selecting official makes a choice and certifies that the candidate meets both the mandatory technical (MTQ's) and executive qualifications (ECQ's) for the position.
Agency submits candidate's application package to an OPM-administered Qualifications Review Board (QRB) for certification of executive qualifications.
Following QRB certification, agency appoints the candidate to the SES position.

Background checks and security clearance
Security clearance
Public Trust - Background Investigation

Drug test required

Required Documents

Required Documents
To apply for this position, you must provide a complete Application Package which includes:

Written narrative response to address each Executive Core Qualification (ECQ's) not to exceed 2 pages each for a total of 10 pages. Your narrative must address each ECQ separately. Additional information on ECQ's is available here . Applicants are encouraged to follow the Challenge, Context, Action and Result model outlined in the guide. It is recommended that you draft your ECQ's in a Word document and then upload into the system. Current SES does not need to submit ECQ narratives.
Written narrative response to address each Mandatory Technical Qualification (MTQ) not to exceed 2 pages each. Please give examples and explain how often you used your skills, the complexity of the knowledge possessed, the level of people with whom you interacted, the sensitivity of the issues you handled, etc. It is recommended that you draft your MTQ's in a Word document and then upload into the system.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.