**This is a contract position based on need for the organziation. The Houston Chapter of HeartGift serves 8 children/year; therefore it's goal is to hire a candidate that is interested in a contract/part-time position to help with the patients. Candidate would preferrably live in/around the Medical Center or be willing to drive to the area, frequently.**
JOB DESCRIPTION: Contract Patient Services Coordinator: Is an integral member of the HeartGift team who provides support in coordinating care activities and assisting patients to navigate through all the steps in obtaining the necessary and appropriate care. Ensures a seamless transition from travel from abroad, surgery, and inpatient to post-discharge follow-up in the outpatient clinic. Responsible for assisting the Executive Director in cultivating host-family volunteers and logistics to facilitate and navigate the patient referral process, including intake, verification of necessary documents, medical records, and scheduling.
Reports to: Janna Altmann, Executive Director Houston Chapter
Employment/Work Type: Contract Services/ 1099 Contractor/Work from home
Travel: 50-75% (within Houston area)
Core Responsibilities
Host Communities
· Assist in identifying, recruiting, screening, and training new host communities
· Provide host volunteers with times of travel, medical appointments, and corporate angel/donor/PR events as related to the patient
· Provide host volunteers with education about the patient’s culture and any requirements the child and/or caregiver may have
· Ensure adequate volunteer support and translation services for each patient
· Maintain and cultivate relationships between host-family volunteers
· Maintain daily contact with the current host community to assist as needs arise while a child is in their care
Patient Liaison
· Assist in maintaining a collaborative relationship with HeartGift partner hospital, medical service providers, and their staff
· Schedule and attend all medical appointments, including surgery day
· Provide open and timely communication between caregivers and medical professionals
· Ensure proper and safe transportation and interpreters are accessible for medical appointments
· Coordinate signatures of all necessary releases (medical, media, OR observers)
· Maintain patient files for HeartGift
· Obtain copies of all medical reports from the child’s physician, to be given to the child’s caregiver upon return to their home country
Administration
· Responsiveness to emails, phone calls, and text messages from internal and external partners in a timely manner
· Work independently (remote work environment)
Collaboration
· Update Patient Services Manager and Executive Director of patient appointments and surgeries/overall healthcare, and ensure compliance with policies/guidelines
Knowledge, Skills, and Abilities
· Proficient in email/calendar/meeting request programs/remote login
Requirements
· Some travel, nights, and weekend work required
· Must have reliable transportation
· Must provide proof of insurance (vehicle)
· Must have a flexible schedule
· Must be available/on call when the patient is in town
Compensation
· 6-8 patients/year
· $2,200 flat rate/patient
Job Type: Contract
Pay: $13,200.00 - $17,600.00 per year
Schedule:
- Extended hours
- Monday to Friday
- Rotating shift
- Weekends as needed
Application Question(s):
- Are you looking for a full-time job? If so, this is NOT a full-time job. Please note: this is a contract 1099 postion. Requirement is to navigate up to 8 children a year through the HeartGift process of care, additionally the pay is $2,200 per patient navigated.
Location:
Work Location: Remote
