Field Service Engineer – Indianapolis
Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. This Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management. The successful candidate will provide complete services on Chromatography systems, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth.
Essential Duties and Responsibilities:
Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography systems
Must be client-focused, working in conjunction with other ULS teams and Sales
Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks
Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem
Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
Analyzes Chemistry reports of technical problems to recommend modifications to eliminate future problems
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
Other duties may be assigned
Education and/or Experience requirements:
Bachelors Degree in Chemistry, Sciences or related field preferred
3+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation or 3+ years relevant industry experience
Hands-on experience with Chromatography and Mass Spectrometry systems preferred
Effective communication skills and establishing good customer rapport are essential
Ability to prioritize service requests and produce clear and concise documentation
Must be available to travel overnight up to 60% within the territory or other areas as required
Essential Functions and Physical Requirements
Ability to safely lift 50 Lbs with assistance on occasion.
Ability to safely lift and carry 25-30 Lbs continuously throughout the day.
Ability to bend, squat, stretch, and reach on a daily basis in a service function.
Ability to travel overnight at a minimum of 60%.
Maintain a valid driver’s license and safe driving record.
Regular and Reliable Attendance
Required to work independently within a customer location
Extensive walking/standing may be required for 75-85% of the day
May pass through areas where chemical based products may be in use
Must possess motor skills appropriate to the task
Must be able to safely lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs with assistance
May be able to use material handling equipment such as push carts and pallet jacks
Depending on the hazard, appropriate personal protective equipment may be worn. Example: lab coats, coveralls, hood, face shield, respirator, hairnets, steel toed shoes and/or safety gloves
Must be able to work hours required to get the job done
Location: The territory primarily covers Indiana/Illinois area, with local travel required, ideally based in the central Indiana area.
This position has not been approved for relocation.
If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here for further assistance.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.