Silver Birch Living of Hammond is seeking a weekend receptionist.
The receptionist is responsible for welcoming residents and visitors into the community, answering phones, routing calls and communication (including but not limited to mail, tours and visitors) appropriately, handling front office reception and administrative duties.
× Proven front desk experience
× Familiarity with office machines
× Enthusiasm for life and adding value to the lives of others
× High school diploma or equivalent preferred
× Self-starter with capacity to manage personal responsibilities in a high-stress, fast-paced working environment
× Ability to follow oral and written instructions
× Customer service skills with an eye for detail
× Great communication skills (both verbal and written) to interact with various customers in conversations and writing.
× Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
× Greet and welcome guests residents
× Answer questions and address or route complaints
× Answer all incoming calls and redirect them or keep messages
× Receive letters, packages etc. and distribute them
× Prepare outgoing mail by drafting correspondence, securing parcels etc.
× Monitor office supplies and place orders when necessary
× Answer inquiries about company.
× Coordinate community schedules of coming/going and record of who is in the community.
× Welcome visitors and direct them to where they can sign in.
× Send emails and faxes.
× Collect and distribute parcels and other mail.
× Perform basic bookkeeping, filing, and clerical duties.
× Prepare guest meal vouchers.
× Take and relay messages.
× Update appointment calendars.