Job Summary: The Security Officer is responsible for responding rapidly to patient, family & visitor situations that are violent and/or escalating towards violence. The Security Officer will work to protect patients, staff and visitors in safety and security situations. The Security Officer will manage safety and security situations, working collaboratively with nursing and Medical Providers. The Security Officer will ensure buildings, doors, and egresses are secure and open public entrances are locked on the approved schedule. The Security Officer will be visible to patients, staff and visitors throughout the workday.
Essential Job Duties:
1. Enforces and abides by all regulations and security policies/procedures of Cary Medical Center.
2. Enforces parking regulations for patients, visitors and staff.
3. Performs investigations in matters related to security incidents.
4. Establishes and maintains outstanding working relationships with local law enforcement agencies. Remains knowledgeable of regulations and laws pertaining to security, personal protection and emergency preparedness.
5. Inputs information into the Daily Activity Reports and Incident Reports.
6. Responds quickly and effectively to emergency and non-emergency situations. Escorts persons appropriately.
7. Provides a visible deterrence to crime, prohibited or suspicious activities in public and non-public areas in all places within the organization of Cary Medical Center.
8. Communicates effectively with diverse people including patients, visitors, employees, and vendors.
9. Works in an environment that requires exceptional customer services skills. Maintains a professional and positive working relationship.
10. Interacts with hospital departments professionally.
11. Verbally intervenes during crisis and uses deescalating techniques when necessary. This includes the ability to quickly grasp various situations, develop rapport with individuals in distress, understand when people are/are not processing information and be supportive or directive as appropriate.
12. Able to physically intervene during crisis. This includes the functional ability to physically restrain individuals, requiring the retention of knowledge in stressful situations as well as the ability to meet significant physical demands including those of a struggle with someone physically larger and heavier, while making all possible effort not to inflict injury.
13. Responsible for proper use of cameras, building access systems and ID Badge systems, including providing input to the Director of Security on system operability.
14. Participates in regular security drills at all Cary locations.
15. Maintains some availability by cell phone for off-duty emergencies or major incident responses which may occur after hours or on the weekends.
16. Communicates directly with the Director of Security on items of security, risk and/or vulnerability.
17. Must be proficient in the proper use of security and safety equipment.
18. Will assist in patient management and workflow in the Emergency Department as patient volume and situation dictate, done at the request of Administration, manager, ED Medical Provider, Nursing Supervisor or Nursing staff.
19. Willingness to perform other duties as requested.
1. Comply with local, state and federal laws and regulations.
2. Promotes a safe work environment for employees, patients and visitors.
3. Provides outstanding customer service to internal and external customers.
4. Maintains a productive work environment, confidently motivating, mobilizing and coaching security staff to meet high performance standards and goals.
Licenses and Education:
1. Law Enforcement experience preferred
2. Valid Maine Driver’s License
3. International Association for Healthcare Security and Safety Basic Security Officer Certification within 180 days of hire and Advanced certification within 18 months of hire.
1. Standing and walking: 4-7 hours per day
2. Lifting 25-50 pounds with good body mechanics
3. Twisting action: Frequent 500-1000 or greater twists per day
4. Bending: Moderate with 130-480 bends/day
5. Wrist position: Moderate deviation
6. Endurance: Moderate energy requirements (5-7 METS)
7. Pinching actions: Frequent with 500-1000 pinches/day
8. Hand/wrist repetitions: Moderate with 3-960/day
9. Manual Dexterity: Frequent fine motor skills required
10. Both handedness: 100% of job cycle time
11. Near Vision: Requires 20/40 near vision
12. Visual Color Discrimination: Require both red/green and blue/violet discrimination
13. Visual Depth Perception: Moderate depth perception
14. Hearing: Requires hearing a whispered voice at 8 feet (FAA Class III)
15. Speech: Requires frequent, clear speaking ability 4-8 hours/day
1. Completes work within a designated time
2. Demonstrates the ability to work independently and is accountable for own actions
3. Shows initiative and follow-through
4. Demonstrates productivity at work (makes good use of down time)
5. Performs duties willingly and enthusiastically
6. Returns from breaks, meals, meetings and in-services in a timely manner
7. Takes appropriate actions when safety issues are identified (reports hazardous situations to appropriate person, removes malfunctioning equipment, etc.)
8. Follows recommendations designed to reduce worksite injuries (proper body mechanics, personal protective gear, safe sharps, etc.)
9. Demonstrates the ability to be flexible, organized and function under stressful situations
10. Demonstrates judicious use of supplies
1. Reports to work on time and as scheduled.
2. Wears identification while on duty.
3. Uses computerized punch time system correctly.
4. Adheres to Appearance and Dress Code policy, appearance is neat and tidy:
a. Fingernails must be clean, neatly manicured and of reasonable length. Artificial nails may not be worn in identified areas per Infection Control Policy.
b. Makeup and jewelry should be worn in a conservative and tasteful manner. Jewelry should not present a safety hazard or interfere with job performance.
5. Maintains and ensures patient confidentiality at all times.
6. Complies with all organizational policies regarding ethical business practices.
7. Adheres to safety policies as evidenced by in-service attendance records and employee practices.
8. Maintains regulatory requirements (i.e licensing, certification).
9. Attends staff meetings, reviews monthly staff meeting minutes of missed meetings.
10. Parks in designated employee areas.
11. Does not exceed 3% unscheduled absences.
Promotes a Collaborative and Cooperative Environment:
1. Establishes good rapport and cooperative working relationships with other members of the organization to promote quality care and service
2. Handles conflict appropriately (uses I statements to discuss issues, discusses privately and directly with the individual involved, obtains assistance from supervisor when needed)
3. Responds appropriately to change (remains open-minded, keeps personal agenda out)
4. Represents the organization in a positive and professional manner (language and actions reflect the mission and vision of CMC)
5. Participates in performance improvement by identifying problems and potential solutions (Be part of the Solution, Not part of the Problem)
6. Treats patients, family, visitors and co-workers with respect and dignity (addressing individuals courteously, knocking before entering, keeping voice down, displaying positive regard)
7. Provides exceptional customer service, thus contributing to the “WOW” experience (offering assistance before being asked, going one step extra to help, smiles and makes eye contact when speaking)
Cognitive Environment Requirements:
1. Some problem solving required, as well as making independent judgments and decisions.
2. Continuously assess situations and determine corrective actions as needed.
3. Is constantly alert and vigilant for activities which could result in injury to a person or damage to or loss of property
Emotional Environment Requirements:
1. Must remain calm & exercise self-control in working relationships.
2. Must be able to work in a constant state of alertness in a safe and effective manner