Full Job Description
With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.
Responsible for developing, transforming, and utilizing digital data to create digital marketing campaigns and web solutions. Gathers, manipulates, and synthesizes data models and other relevant information to drive project strategies. Determines and conducts appropriate exploratory data analyses to generate insights. Utilizes unstructured data from web, voice, text, and log files to understand customer needs. Partners with technology teams to capture and integrate new data elements into enterprise data platforms. Designs and implements testing strategies for program optimization. Measures program performance and refines marketing and servicing strategies.
Analyzes online customer behavior on targeted processes. Determines the call volume impacts. Analyzes customer inquiries and subsequent behaviors. Identifies patterns and repetitive journeys that result in customer issues, unnecessary call generation, and incomplete tasks. Proposes onsite search logic changes and improvements to online features and functionalities.
Evaluates post-performance impact on digital testing initiatives and makes recommendations for future initiatives.
Provides insights and recommendations supported by quantitative analysis to enhance the digital experience and maximize online visitation.
Creates dashboards that organize and present data that support stakeholder goals and objectives. Creates and delivers presentations to project teams and management.
Facilitates data-driven decision making for digital marketing and web development.
Collaborates with external vendors to assist with data collection and integration.
At a minimum, here’s what we need from you:
Bachelor's Degree in Engineering, Mathematics, Statistics, Computer Science, or related field
4+ years of experience in Business, Marketing, Integrated Marketing Communications, Web Design, Web Development, User Experience, or related field
In lieu of a degree, 6+ years Business, Marketing, Integrated Marketing Communications, Web Design, Web Development, User Experience, or related field
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.
24-Hour Nurse Hotline & Telehealth Services
7 Paid Holidays
Annual Flu Shots
Employee Assistance Program
Flexible Work Environment
Group Auto, Home and Pet Insurance
Healthy Eating Program
Legal Assistance Plan
Onsite Emotional Health Counselors
Onsite Fitness Centers
Onsite Weight Watchers at Work
Paid Parental Leave
Professional and Leadership Development Programs
Service Anniversary Awards
Annual health Evaluation and Health Coaching
Critical Illness Insurance
Health Savings Account, Health Reimbursement Account and Flexible Spending Accounts
Health, Vision and Dental Insurance
Life and Accident Insurance
Long-term and Short-term Disability Insurance
Onsite Health Services Center with Nurse Practitioner
401(k) Savings Plan with Fixed and Matching Contributions
Employee Stock Purchase Plan
“Financial Wellness for You” Learning Programs