Child Support Enforcement Specialist II

Commonwealth of Massachusetts - Woburn, MA3.9

Full-time$58,000 - $79,000 a year
EducationSkillsBenefits
Agency Overview

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management.

Vision Statement
Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent.

Division Overview
The mission of the Department of Revenue’s Child Support Enforcement division is to protect the economic well-being of the Commonwealth’s children by enforcing the financial responsibilities of parenthood. Effective child support enforcement is an essential part of the larger effort by the Commonwealth and the federal government to promote families’ economic self-sufficiency.

DOR/CSE’s core functions are to establish paternity, and establish, enforce and modify child support and health insurance orders. Much of our success depends on collaborations with a wide variety of state agencies and private entities.

Child Support Enforcement Division

Litigation Assessment Worker – CSES II

Northern Region

Position Description

The Massachusetts Department of Revenue’s Child Support Enforcement Division is seeking a Child Support Enforcement Specialist II for the Litigation Assessment team in its Northern Regional office located in Woburn.

Duties

Reviews recommendations for court action to establish paternity, and establish, modify, and enforce court orders for child support and health insurance by analyzing data supporting the recommendation and by handling follow-up actions in order to provide attorneys with the case information and documents necessary to establish paternity, and establish, modify, and enforce court orders for child support and medical support.
Addresses non-routine paternity and order establishment issues by assessing case information in order to resolve participant/case information discrepancies; to secure essential information from partner agencies.
Resolves and provides technical assistance in resolving complex or protracted customer issues requiring an in-depth understanding of the entire case processing flow.
Assists customers and attorney staff at blocktime (including case conferencing) and non-blocktime court sessions.
Provides quality service to customers (e.g. custodial and noncustodial parents, their legal representatives, employers, other agencies, other states’ child support programs, and private organizations) by managing assigned work inventories in order to address customer issues; explain actions taken on a case; explain the laws, regulations, and policies that govern the child support program.

Qualifications:
Ability to resolve complex issues involving multiple individuals and sets of data.
Ability to provide functional direction to others.
Knowledge of courtroom and administrative hearing proceedings.
Ability to communicate effectively, both verbally and in writing, to appropriately document case activities and represent the agency in a professional manner.
Ability to maintain a calm manner and interact appropriately with others in emotionally charged or stressful situations.
Ability to use a computer to conduct research, manage databases and produce written documents.
Ability to research and integrate data from a variety of sources.
Ability to gather information through questioning and observing individuals and by examining records and documents.
Ability to review financial records and perform mathematical calculations.
Ability to multi-task, prioritize responsibilities and maintain accurate records.
Ability to interact effectively with and establish rapport with diverse groups of people.
Ability to exercise discretion in handling confidential information.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:
Knowledge, Education and Experience:
Applicants must have at least (A) three years of full-time or equivalent part-time, professional or paraprofessional experience in work involving customer service, social work, educational/employment/vocational counseling, accounting, collections, case management, criminal justice, law enforcement/investigation or related fields, or (B) or any equivalent combination of the required experience and the substitutions below.

Incumbents may be required to have a current and valid motor vehicle driver’s license at a class level specific to assignment.

Substitutions:
A Bachelor’s degree or higher may be substituted for two years of the required experience.