The Admin Specialist Program is a critical program that provides scaled administrative services to Meta’s leadership population. This individual is responsible for leading the Admin Specialist Program team, which consists of Admin Specialist Managers (ASMs), Administrative Specialist Leads (ASLs) and Admin Specialists in all four regions: NORAM, EMEA, APAC, and LATAM. The remit of the Admin Specialist Program is to provide best-in-class core administrative support to leaders, which includes calendar management, travel booking, and expense management.The Admin Specialist Program is part of the Admin Programs Team (APT). The Admin Programs Team is responsible for supporting Meta’s Administrative community through process improvement and ongoing education. As part of the Admin Programs Team leadership team, this individual will also be responsible for informing and influencing the direction of the Administrative Services model across Meta, in partnership with their peers. A successful candidate will have had experience working with cross-functional partners and stakeholders to align resources and ensure workflow, process, content and services are efficient and effective world-wide. The ideal candidate will have demonstrated organizational leadership capabilities, a passion for driving business program impact through operational excellence and rigor, experience developing, managing and improving operational metrics, and experience navigating complex global requirements with a collaborative and positive attitude. This role is full-time and will report into the Director of Admin Programs Team.
- Lead a global team of Admin Specialist Managers and Leads
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Develop and manage other managers, while maintaining a high-performing team capable of continuous learning and adaptation to a high-change team environment
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Own and execute on the existing strategic vision for the Admin Specialist Program team, but continue to evaluate necessary changes and implement those shifts in a way that benefits the global team
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Build and iterate on the long-term roadmap for the Admin Specialist Program
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Develop and scale service delivery and performance metrics, KPIs and SLAs and ensure teams are staffed to meet SLAs as the organization scales
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Understand business vision and proactively determine strategies to support the business achieving their goals
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Leverage internal measurement tools and other mechanisms to establish global program initiatives to support employee morale for ~500 employees
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Participate in discussions with the Admin Operations and Corporate Finance teams to perform annual Administrative headcount planning and staggered rollout (alignment of new leaders to new Admin Specialists)
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Continue to scale the program while maintaining and improving quality of services
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Partner with Admin Programs Team to explore additional administrative services that could be delivered through the Admin Specialist Program
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Ability to travel 30% (domestic and international), in compliance with Meta travel guidelines
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15+ years of work experience, including hands-on management and proven contribution at both strategic and operational levels
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Proven experience in managing people and building global team
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Experience driving decisions in ambiguity under time pressure
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Proven high level of maturity, executive presence, and judgment in complex high-profile situations
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Experience in driving and managing multiple projects under timelines and shifting priorities
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Experience working cross-functionally with all levels of management, both internally and externally
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Proven consensus building and collaboration skills in cross-functional and cross-organizational initiatives
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Experience communicating and influencing decisions at the senior leadership executive level
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Experience driving strategy and end-to-end implementation of projects, while maintaining confidentiality and discretion
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Experience working with Employment Law and HR Business Partners to ensure compliance with employment regulations
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Experience leading a global administrative support team
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Experience leading a global shared services team
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Experience working with or in support of diverse communities or working in companies with a global customer/user base
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Experience working in People Operations, HR or Recruiting
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