- Writing Skills
- Medical Office Experience
- PTSD Care
- Driver's License
- Basic Math
We are Serenity TMS Centers, a fast-growing healthcare provider focused on helping patients live their best lives using the most advanced technology and research available. We are looking for Customer Experience Coordinators for our medical office located in Lehi, UT. This role is critical to our mission of helping people take back their lives from depression and anxiety. You will be able to provide care and support to our patients through positive social interactions and by handling the administrative tasks necessary for them to receive the best care possible. We expect our employees to be patient focused and people-centric. This role is not about pushing papers and collecting payments, but is about the quality of the experience and truly helping people. This is a great opportunity to grow your career and make a difference for those who need it most. Prior medical experience not required.
Be Excited To
Provide a friendly, responsive experience to patients both before and after their visit with the doctor
Rotate through various responsibilities throughout the day including:
New patient intake such as verifying paperwork, scanning insurance and driver’s license into the electronic chart, and taking patient’s photo
Taking messages and sending patient questions to the appropriate resource to best assist them
Manage incoming and outgoing e-faxes, including assisting patient care coordinators with faxing ROI’s, disability/FMLA paperwork
Uploading medical records and other documents to patients’ charts
Office opening or closing procedures and other general office duties
Prepare patient for examination by recording vitals, including taking blood pressure, weight, and height; recording patient allergies; reporting patient history to the provider.
What We Need from You
A cheerful personality, professional demeanor, and strong customer service mindset
Responsible and organized individuals we can count on to be at work as scheduled
Comfortable working with computer-based information systems, with EMR experience preferred
Good grammar and writing skills as well as basic math skills
Candidates need to be willing to take morning and evening hours depending on their assigned schedule, some overtime may be required
Office is open from 6:00 am - 8:00 pm Monday to Friday and 7:00 am - 7:00 pm on Saturday
Applicants may be required to submit to a criminal background check and drug screen prior to commencing employment.
Who We Are
Serenity Mental Health Centers opened in 2017 in response to the critical need for access to better treatments for depression and other mental illnesses such as anxiety, ADHD, PTSD, bipolar disorder, OCD and more. Serenity has helped thousands of patients take back their lives from mental illness with specialized clinical expertise and the most cutting-edge technology available in mental health today. Serenity believes that the best approach to treating mental illnesses is to offer holistic options and treat the whole person with a patient-first philosophy.
At Serenity, we believe that you should be living your best life, and mental health is a big part of that. We bring the same passion we have for improving our patient’s lives to providing a work experience that will help you do your best work, enjoy the time you are at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.
Check us out at: https://serenitymentalhealthcenters.com/ or https://psychiatristingilbert.com/