Customer Service- Banking Support

Discover Financial Services - Phoenix, AZ (30+ days ago)4.0

Customer Service

Discover Financial has an exciting opportunity available to join our Deposit Products Bank Team! This position starts on July 9, 2018.

We are currently hiring for Mid-Eve Shifts. The starting pay is $16.25 an hour!

We are looking for career minded people that have a passion for providing the best customer experience!

As a Banking Customer Service Rep, you will enjoy an upbeat, fun and social environment; all while working hard when engaging on inbound phone calls and online with our valued Discover Financial members. This high achieving team is exclusively responsible for handling any and every need, for all of our members and the bank member inquiry types vary greatly. You will be responsible for assessing and handling a wide range of Discover customers banking needs. Discover Banking members include multiple account types (CDs, online checking, money market, etc.). This role responds to multiple customer inquiries in a timely manner, maintains records of problems and inquiries handled, ensures adherence to required Banking Regulations, and suggests means of improving service based upon customer inquiries and complaints. You will also promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.

Discover has fostered a culture that encourages you to think long term, with a real emphasis on growth/development, career-pathing and internal advancement opportunities.

For our Bank Customer Service Representatives benefits start DAY ONE of employment. These include:

Medical/Dental/Vision/Life Insurance
Paid time off (20 personal days + 7 holidays per year)
Tuition Reimbursement available your first day of employment
Employee Stock Purchase Plan
Full service cafeteria
Access to fitness center
Opportunities to Volunteer in the community
Development Groups and Trainings
A GREAT Culture!
  • Training Begins July 9, 2018.
**Opens Shifts Range From: 10:30am-11pm (Weekend and Holiday Requirements)

*** $16.25/hr

Position also known as: Banking Customer Service, Banking Support, and Customer Service Banking Representative

Job Code: 361748

Key Responsibilities:
Listen to real needs of our customers and offer powerful solutions, as we pride ourselves on our One Call Resolution process
Answer high-volume inbound calls in a timely and efficient manner
Deliver great customer care by responding to inquiries regarding accounts in a fast paced, structured environment
Maintain a high level of knowledge with Discover Banking products, technology/computer skills and marketing/promos
Produce extraordinary results measured by customer satisfaction, efficiency, call quality and established metrics
Answer high-volume inbound calls in a timely and efficient manner.
Multitask at a high level, while effortlessly adapting to the ever-changing world of finance
Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes

Key Skills/ Qualifications:
Capable of building customer loyalty through listening, relationship building, and professional and persuasive communication skills
Able to influence, creative problem solve, and find customized solutions
Flexible and adapt to change well
Able to navigate various computer applications, retrieving relevant information to respond to and service customer inquiries
Outstanding analytic skills
Superior verbal/written communication skills Technology/Computer skills
Perform other duties assigned to you
Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability. Equal Employment Opportunity is the law.

Please let us know if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodation include making a change to the application process, providing documents or job listings in an alternate format, using a sign language interpreter, or using specialized equipment. Please email us 2-3 available times and the best method to reach you: Thank you!