Ticketing Support Specialist

PGA TOUR - Ponte Vedra Beach, FL4.3

Full-time
We presently have an opportunity for a Ticketing Support Specialist. This position assists in the day-to-day ticket operations and support for assigned PGA Tour Tournaments. This includes serving as liaison between events and TicketMaster, PGA TOUR and other affiliates, as well as responsibility for end to end ticketing support and execution for assigned tournaments.

Qualifications:
Bachelor’s degree required in Sports Administration, Business or a related field
Four years of experience in the computerized ticketing industry or related field required, experience in ticket management for a professional sports organization preferred
Archtics and Ticketmaster ticketing systems required
Salesforce/Kore CRM systems preferred, but not required
Required to work extended or irregular hours, including nights, weekends and holidays
Excellent communication, time management, organizational, and problem-solving skills
Ability to work well under pressure; and to meet established goals and deadlines
Must be comfortable interacting with the general public and co-workers in a fast-paced atmosphere
Knowledge of principles and practices of cashier and accounting procedures
Extensive Travel required
Proficient in Microsoft Office programs

Responsibilities:
Provide day-to-day leadership, mentoring, and support for assigned tournaments, including ticket system support, customer service, event communication, and reporting
Maintain strong relationships with assigned tournament staff and Ticketmaster
Act as subject matter expert and owner of the Ticketmaster Archtics software
Work with assigned tournaments on event/package setup, ticket manifest buildout, reporting, invoicing, troubleshooting, and overall ticket operations
Assist sales team(s) at assigned tournaments with CRM integration and ticket fulfillment
Oversee event coordination for onsite support for the ticket office, will-call, advanced sales and gate setup for assigned tournaments
Lead and train event ticket staff and volunteers during assigned tournaments for will-call, gate, and ticket customer service
Assist in the development of ticket strategies and execute against each tournament’s unique strategic marketing plan
Align with analytics group to mine ticketing database for insights that will create incremental sales at each tournament
Develop analysis for insights on ticketing strategies
Support gathering, processing, and presenting analytics to relevant constituents (including tournaments and Senior Management)
Implement new ideas to improve the overall ticket operations at assigned tournaments
Special projects or other duties as assigned

Our benefits include:
Competitive wages including performance bonuses
Medical/Dental/Life/Disability insurance
Paid time off
401k plus employer match
Employer funded retirement plan
Health Savings Account/Medical and Dependent Care Flexible Spending Accounts
Wellness Program

EOE/DFW

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.