Inspire and deliver exceptional value to travelers around the globe as part of the Apple Leisure Group (ALG) team! Our vision is to be the best-in-class and largest all-inclusive resort management and travel services provider, differentiated by the collaboration of our unique resort and distribution brands.
Grow your career as a Fraud Prevention Analyst with Apple Leisure Group. You will focus on mitigating risk for the organization through successful chargeback resolution, fraud detection and implementation of tools and resources to minimize loss. In this role, you will work closely with the chargeback team in elevated cases with consumer and travel agent fraud.
A successful Fraud Prevention Analyst will:
Eliminate opportunity for fraud through proper reporting and internal controls.
Administer ThreatMetrix Fraud Prevention tool to support initiatives and evaluate trends that are occurring. Identify activity and implement processes to prevent reoccurring instances in the future.
Seek opportunities to expand understanding trends in fraud activity and ways to mitigate losses.
Assess losses and adhere to policies prior to expense write offs.
Work closely with outside sources including travel agents, legal community and suppliers to investigate issues.
Issue monthly fraud loss reports to leadership team.
Handle collection of recoupment through Travel Agent commission, invoicing or collection agencies.
Assist in resolution of chargebacks.
Lead by example in producing a high level of quality and quantity of work
Be able to investigate errors, summarize the impact and recommend a solution to your leader
Resolve difficult travel agent and customer issues using corporate resources to achieve a satisfactory outcome
Demonstrate outstanding relationships with customers, travel agents and internal team members through professional communication
Be able to perform functions within Microsoft Office, RezAgent, Threat Metrix and Synapse
Identify opportunities for improvement, cost reduction and system enhancements
Associates degree in Accounting, Finance or a related field OR
3-5 years of related experience in accounting with emphasis on fraud prevention; or an equivalent combination of education and experience
1-3 years of fraud prevention and chargeback experience.
Experience with fraud prevention software, ThreatMetrix a plus.
Ability to work collaboratively across departments.
Confident and professional communication skills.
Demonstrated commitment to the oversight of methods and procedures to standardize and streamline operations, identify and implement cost-savings and process improvements.
Demonstrated understanding of accounting controls and the maintenance of an appropriate control environment.
Ability to handle financial detail with a high degree of accuracy and meet time-sensitive deadlines.
Ability to work effectively with a diverse population in a fast-paced environment.
Strong analytical skills and problem solving capabilities.
About Apple Leisure Group
Apple Leisure Group® (ALG) is the leading North American travel, hospitality and leisure management group with the only vertically-integrated business model, serving travelers and destinations worldwide. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising: the largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands, brand management of 5-star and 4-star luxury resorts through AMResorts® award-winning brand portfolio; best-in-class destination management services provided by Amstar DMC and Worldstar®, the exclusive loyalty program Unlimited Vacation Club®; and the innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers. To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.
Benefits at a Glance
We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:
Medical, Dental and Vision Insurance
Basic Life Insurance
Short & Long Term Disability
Corporate Wellness Program
Travel Discounts & Deals
Paid Time Off & Holidays
401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.