Spa Manager

3 Kids & A Truck Inc DBA Hand and Stone Massage and Facial Spa - Milwaukee, WI


Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facial, and hair removal services. With around 400 locations and counting, the Hand & Stone brand is a leader in the membership-based spa service industry.

We are currently seeking an energetic, reliable Manager to oversee the day-to-day operations of our Greenfield, Wisconsin Spa. This individual will establish and implement programs to achieve higher levels of service. This position is responsible and accountable for a variety aspects of daily operations with a focus on achieving sales targets and delivering an exceptional level of customer service.

As a Manager you will work alongside our spa associates at the front desk answering phones, booking appointments, greeting customers and selling memberships and spa packages.

Essential Responsibilities include:

  • Overseeing and managing daily operations of the franchised location, ensuring that excellent service is consistently delivered to members and guests.
  • Assisting franchise owner in setting and achieving memberships, retail sales and profitability goals.
  • Partnering with the franchise to regularly monitor progress against goals.
  • Managing staff, training , monitoring, and coaching the performance of sales associates.
  • Establishing and monitoring the teams work schedules.
  • Overseeing human resource functions such as interviewing, hiring, training, conducting staff meetings, resolving conflict, payroll processing, discipline and terminating employees as well as recordkeeping.
  • Ensure smooth spa operations such as managing schedules, maintaining spa supplies, and handling any customer or therapist questions.
  • Controlling key business operations such as inventory, bank deposits, marketing, recruiting, etc.
  • Maintaining a professional, clean and safe environment for employees, members and guests
  • Cultivates a culture that reflects Hand & Stone Massage and Facial Spa values of excellence, consistency, friendliness, being fair and growth opportunities.

Qualifications Required:

  • 2 years’ experience as a Spa Manager or related position
  • Demonstrate proficiency in growing and selling memberships, retail goals, and understanding progress and trends in sales reports.
  • Have previous experience managing people, marketing, and sales experience within a service and or retail industry.
  • Exhibit excellent leadership and influencer skills while demonstrate the ability to balance coaching/mentoring with discipline along with the ability to motivate, support employees and maintain a strong team culture.
  • Compliance of all labor and employment laws including local and state licensing laws related to the franchise business including massage therapists and estheticians.
  • Strong organizational/planning and computer skills.
  • Experience with a booking system is a plus.
  • Ability to promote the health and wellness benefits of both massage therapy and facials.
  • Handle administrative tasks including but not limited to payroll, scheduling, inventory, and reporting.
  • Ability to work flexible schedule including days/evenings/weekends/holidays.

Preferred Qualifications:

  • Associate’s or Bachelor’s degree in Hospitality or Business Management
  • 3 or more years of experience in Management and Sales in a Spa environment
  • Social Media experience such as Facebook, Instagram platforms etc
  • Community involvement such as events or lead a community involvement project

Job Type: Full-time

Salary: $36,000.00 to $60,000.00 /year


  • Management: 2 years (Preferred)